About us

Meet our leaders and researchers

Deloitte Center for Government Insights

Our Center for Government Insights produces groundbreaking research to help government solve its most complex problems. Through forums and immersive workshops, we engage with public officials on a journey of positive transformation, crystallizing insights to help them understand trends, overcome constraints, and expand the limits of what is possible.

William D. Eggers

​Bill is the executive director of Deloitte’s Center for Government Insights where he is responsible for the firm’s public sector thought leadership. His new book is Delivering on Digital: The Innovators and Technologies that are Transforming Government (Deloitte Insights, 2016).

His eight other books include The solution revolution: How government, business, and social enterprises are teaming up to solve society’s biggest problems (Harvard Business Review Press 2013). The book, which The Wall Street Journal calls “pulsating with new ideas about civic and business and philanthropic engagement,” was named to ten best books of the year lists.

His other books include The Washington Post best seller If we can put a man on the Moon: Getting big things done in government (Harvard Business Press, 2009), Governing by Network (Brookings, 2004), and The Public Innovator’s Playbook (Deloitte Research 2009). He coined the term Government 2.0 in a book by the same name. His commentary has appeared in dozens of major media outlets including the New York Times, Wall Street Journal, and the Chicago Tribune.

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William D. Eggers

John O'Leary

John is the state and local government research leader for the Deloitte Center for Government Insights. Prior to joining Deloitte, John served as the vice president of communications and executive reporting with State Street Bank. John previously served in multiple senior leadership roles for the Commonwealth of Massachusetts and was a distinguished research fellow with the Kennedy School of Government at Harvard University. He is the co-author of the 2009 Washington Post best-seller, “If we can put a man on the Moon.”

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John OLeary

W. Bruce Chew, PhD

Bruce is the federal research leader for the Deloitte Center for Government Insights and a managing director with Monitor Deloitte, the home of Deloitte’s Strategy practice. Bruce has served a broad range of government, educational, and commercial clients with a particular emphasis on helping large, historically-successful organizations respond effectively to technology disruptions, outside pressures, or new opportunities. Bruce has been in consulting for more than twenty years. Prior to entering consulting, Bruce was an Associate Professor at the Harvard Business School where he was an award-winning teacher. Bruce is a sought-after speaker who has published in the Harvard Business Review, Brookings papers, and elsewhere. In 2015 and 2016, Bruce was on the Advisory Board for the Federal Government’s inaugural President’s Customer Service Awards.

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Bruce Chew

Tiffany Dovey Fishman

Tiffany is a senior manager with the Deloitte Center for Government Insights. Her research and client work focuses on how emerging issues in technology, business, and society will impact organizations. She has written extensively on a wide range of public policy and management issues, from health and human services reform, to the future of transportation, and the transformation of higher education. Her work has appeared in a number of publications, including Public CIO, Governing, and EducationWeek. Tiffany also serves as an advisor to Deloitte’s Center for Government Insights, focusing on developing innovative, yet practical ways governments can transform the way they deliver their services and prepare for the challenges ahead. Tiffany holds a BA in philosophy and public health and community medicine from University of Washington and a Master’s in Public Policy from The George Washington University.

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Tiffany Fishman

Peter Viechnicki, PhD

Peter is a strategic analysis manager and data scientist with the Deloitte Center for Government Insights, where he focuses on developing innovative public sector research using geospatial and natural language processing techniques.

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Peter Viechnicki

General Charles F. Wald

General Wald serves as vice chairman and senior advisor in the Federal practice of Deloitte Services LP. He is responsible for providing senior leadership in strategy and relationships with the US Department of Defense. General Wald retired from the US Air Force as a four star general and is a subject matter specialist in weapons procurement and deployment, counterterrorism, and international energy security policy.

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General Charles Wald

Melissa Majerol

Melissa is the health care research manager with Deloitte Services LP for the Deloitte Center for Government Insights. Prior to joining Deloitte, Melissa served as a health policy analyst at the Kaiser Family Foundation, where she conducted research and analysis on Medicaid, the uninsured, the Affordable Care Act (ACA), and the impact of health reform on low-income populations. Melissa also produced and directed a number of video segments for the foundation about Medicaid enrollees’ experiences with the program and the issues facing people living with HIV as they transition to ACA insurance plans. Melissa received her bachelor of arts in philosophy from Binghamton University and her master of science in health policy from the Harvard T.H. Chan School of Public Health. There, Melissa was selected for the distinguished Rappaport Public Policy fellowship and served as a fellow at the Massachusetts Health Exchange.

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Melissa Majerol

For more information about the Deloitte Center for Government Insights, visit

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