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Health and Human Services practice
What makes Deloitte a national leader
For more than 50 years, our health and human services (HHS) professionals have worked side by side with state clients and federal agencies to provide vital benefits to individuals and families, and services that help strengthen our communities. We are dedicated to helping state HHS leaders achieve their mission of protecting and improving the health, safety, and well-being of their constituents. The innovations we help states implement strengthen program performance; enhance quality, efficiency, and access to services and supports; and promote independence so more people can remain in their communities. Deloitte’s industry advantage spans a breadth of offerings that include eligibility and enrollment service integration, public health, child welfare and juvenile justice, childcare and early learning, child support, labor and workforce development, housing and rental assistance, long-term services and supports, health transformation services, and technologies.
Health and Human Services practice
From crisis to stability: Helping individuals and families move toward long-term success
Millions of Americans are living paycheck to paycheck. Government alone can’t provide the resources and tools needed to help everyone in need. But resources and tools do exist; the question is how to tap them. To help set all families on a path toward greater stability and success, agency leaders are working to effectively harness the entire social care ecosystem: private-sector companies, faith-based organizations, nonprofits, and government entities.
How AI integration Is Transforming Service Delivery: Agencies Integrating GenAI with Other Automation Tools—and Human Judgment
Human services agencies across the country are exploring how to use generative artificial intelligence (GenAI) and traditional AI tools to ease the workload for overburdened staff and provide constituents a more responsive, higher-quality customer experience.
Realizing the potential of generative AI in human services: Use cases to transform program delivery
Generative AI is a powerful tool that, when used in concert with other AI tools and appropriate governance mechanisms, can help services reach people more quickly and equitably.
Health and Human Services Innovators Playbook
Technology and other trends are driving innovation in and reforms of government health and human services programs, improving outcomes for the individuals and families these programs serve in an efficient and cost-effective way.
The future of work in Health and Human Services
Health and human services (HHS) jobs will likely undergo major changes due to factors such as technology advances and changing demographics.
Where is Our Firetruck? Elevating the Value of Human Services and Strengthening Workforce Development
Discover the untold story of our community heroes in this compelling report that sheds light on the indispensable yet often overlooked human services workforce. These dedicated professionals ensure the health and well-being of individuals and families, but they face a growing crisis of high turnover rates and severe staffing shortages. The report underscores the urgent need to recognize and bolster this vital workforce to maintain strong, resilient communities.
Realizing the Promise of No Wrong Door
In the health and human services realm, many constituents don’t understand how agencies are organized, which programs are available, and which agencies administer which programs. This complexity creates administrative burdens. Automation of design processes can help better engage people in their journey through health and human services benefits.
Optimizing Digital Service Delivery in HHS
Optimizing digital service delivery requires a focus on digital and physical engagement that prioritizes digitizing legacy technologies while elevating the human experience—for workers and the customers they serve. To optimize their digital service delivery for 2026, HHS agencies must understand and prioritize new paradigms, collect feedback from the workforce, and conduct scenario planning for digital and physical engagement between staff and their customers.
Tackling the Workforce Crisis in Health and Human Services
Ask health and human services executives what they worry about these days, and the workforce crisis nearly always tops the list. The staffing challenge in health and human services has reached a new level of vacancies. There is a capacity deficit that impedes on an agency’s ability to carry out its mission. This workforce crisis has been coined as the “Great Resignation”. To effectively navigate this massive disruption, health and human services agencies should consider redesigning the workforce experience and crafting a new value proposition.
The ABCs of Customer Data in Marketing
Help take your consumer data to the next level, using it to infuse better decision-making that elevates constituent and government experiences. This document highlights various ways in which collaboration across marketing, CRM, eCommerce, data, and social media ecosystems leverages strengths in CX strategy, system integration, machine learning-driven analytics, cloud-based solutions, and sector-specific knowledge to foster better government and citizen interactions.
Elevating the human experience
Social care agencies often view their clients through a program-centric lens, an inevitable byproduct of the way in which various programs have been established and run separately. This approach may fail to address the complexity of actual human beings, who may have multiple needs that cut across artificial program boundaries. With a better understanding of their clients, leading with empathy, and designing human-centered experiences that meet individual needs, HHS agencies can elevate the human experience.
We help states adopt innovative, human-centered, client-focused approaches to transform human services. We leverage the latest in digital and mobile technologies to build programs and provide flexibility for the various ways social services are delivered. Modernizing, innovating, and integrating these systems is more than a chance to drive efficiency and secure federal funding. It’s an opportunity to transform outcomes for the people you serve.
We have the deep commitment, industry advantage, and experience to help states meet federal requirements, while enhancing the eligibility and enrollment process for individuals, children, and families. We understand that every person who relies on social services programs has unique needs, just like every one of our state clients.
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