Health and Human Services practice

Services

Health and Human Services practice

What makes Deloitte a national leader

For more than 50 years, our health and human services (HHS) professionals have worked side by side with state clients and federal agencies to provide vital benefits to individuals and families, and services that help strengthen our communities. We are dedicated to helping state HHS leaders achieve their mission of protecting and improving the health, safety, and well-being of their constituents. The innovations we help states implement strengthen program performance; enhance quality, efficiency, and access to services and supports; and promote independence so more people can remain in their communities. Deloitte’s industry advantage spans a breadth of offerings that include eligibility and enrollment service integration, public health, child welfare and juvenile justice, childcare and early learning, child support, labor and workforce development, housing and rental assistance, long-term services and supports, health transformation services, and technologies.

Health and Human Services practice

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Behavioral Health

We collaborate with states to transform their mental health and substance use disorder (SUD) delivery systems to help them meet the increasing need for these services. We help state agencies develop innovative strategies to modernize their technology, maximize the use of data, and implement transformative solutions to improve health outcomes for the people they serve.

For more information, reach out to Mia Pareek.

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Housing and Rental Assistance

We support the strategic design, implementation, and operation of programs that increase housing security and community stability, including rental assistance, mortgage assistance, and homelessness assistance.

For more information, reach out to Jordan Schneidman.

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Eligibility and Enrollment

We are a national leader in collaborating with states to enhance both the delivery of services to constituents and operational efficiency. We use human-centered design and innovative technologies to help streamline program eligibility and enrollment processes and improve the timeliness of benefits.

For more information, reach out to Scott Workman.

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Public Health

Our team is committed to modernizing a community-driven, multi-sector health ecosystem so that every American has the chance to thrive. We offer cutting-edge solutions for public health professionals to help solve complex challenges, including workforce transformation, organizational design, data modernization, digital platforms, and disease surveillance.

For more information, reach out to David Betts.

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Long-Term Services and Supports

We support clients with technology, strategy, and analytics solutions to help manage or redesign their Long-Term Services and Supports programs. Our work helps enhance efficiency and data access, person-centered service planning, level of care assessments, and capacity management.

For more information, reach out to Rebecca Hildebrand.

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Health Insight

Through Health Insight, we support the integration and analytics of Medicaid and public health data. Our services enable health and human services professionals to make data-driven decisions related to policy, program integrity, and service delivery, which can improve health outcomes for the people they serve.

For more information, reach out to Greg Spino.

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Childcare and Early Learning

We provide innovative solutions and emerging technologies to help transform program design and service delivery for all facets of early learning care and education. Our work encompasses subsidized childcare programs, early learning system strategy and governance, and childcare provider licensing and monitoring.

For more information, reach out to Sameer Bhat.

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Child Support

We help states adopt innovative, customer-focused approaches to enhance services and increase the collection of child support. Our solutions leverage the latest in digital and mobile technologies to build programs that provide flexibility for the various ways child support services are delivered.

For more information, reach out to Mohan Kumar.

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Health Connect

Through Health Connect, we improve health care accessibility, streamline care coordination, and strengthen our public health infrastructure. Our services help individuals navigate Health Benefit Exchanges to find affordable health insurance, facilitate secure sharing of medical information through Health Information Exchange systems, and support the implementation of Electronic Health Records.

For more information, reach out to Prasad Yarlagedda.

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Child Welfare and Juvenile Justice

Our services help transform and improve the delivery of child welfare programs, including intake, investigation, foster care, permanency, adoption, interstate compacts, and reporting. We collaborate with our clients to adopt emerging technologies and innovative approaches to expedite interoperability, implement large-scale systems across programs, and enhance service delivery.

For more information, reach out to Suguna Sundar.

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Labor and Workforce Development

We help state agencies implement programs to improve the skills, capabilities, and employability of their workforce. Our solutions leverage the latest technologies to expand access to workforce development programs and collect labor data in real time, meeting the needs of both job seekers and employers and fostering a robust and competitive labor market.

For more information, reach out to Scott Malm.

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Health Transformation Technologies

We help states modernize their health technology programs, including planning, designing, and implementing modular Medicaid Enterprise Systems (MES). As one of the nation’s leading systems integrators, we support our clients’ transition from legacy Medicaid Management Information Systems (MMIS) to modular MES with HealthInteractive™—Deloitte’s production-ready MES integration platform.

For more information, reach out to John Hugill.

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Human Services Transformation (HST) Advise

Our professionals advise state clients and work with them to develop their strategic priorities. We offer design approaches, provide guidance on program and policy reform, and convene experienced and innovative leaders to address signature issues. We are committed to delivering services that prioritize constituents’ needs and facilitate leadership, innovation, and transformation within the health and human services sector.

For more information, reach out to Jamia McDonald.

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Health Transformation Services

Our Health Transformation Services work drives positive change across a range of medical assistance and behavioral health programs, enhancing health outcomes for millions of people. We provide guidance for policy, financial, data, technology, and oversight functions to state leaders responsible for Medicaid, the Children’s Health Insurance Program, and Home and Community-Based Services.

For more information, reach out to Ramona Pereira-Chakka.

From crisis to stability: Helping individuals and families move toward long-term success

Millions of Americans are living paycheck to paycheck. Government alone can’t provide the resources and tools needed to help everyone in need. But resources and tools do exist; the question is how to tap them. To help set all families on a path toward greater stability and success, agency leaders are working to effectively harness the entire social care ecosystem: private-sector companies, faith-based organizations, nonprofits, and government entities.

Explore how human services agencies are harnessing the social care ecosystem to moveindividuals and families from crisis to stability. 

How AI integration Is Transforming Service Delivery: Agencies Integrating GenAI with Other Automation Tools—and Human Judgment

Human services agencies across the country are exploring how to use generative artificial intelligence (GenAI) and traditional AI tools to ease the workload for overburdened staff and provide constituents a more responsive, higher-quality customer experience.

Explore how AI integration is transforming service delivery

Realizing the potential of generative AI in human services: Use cases to transform program delivery

Generative AI is a powerful tool that, when used in concert with other AI tools and appropriate governance mechanisms, can help services reach people more quickly and equitably.

Explore the potential of Generative AI in human services

Health and Human Services Innovators Playbook

Technology and other trends are driving innovation in and reforms of government health and human services programs, improving outcomes for the individuals and families these programs serve in an efficient and cost-effective way.

Explore the playbook

The future of work in Health and Human Services

Health and human services (HHS) jobs will likely undergo major changes due to factors such as technology advances and changing demographics.

Explore how a range of HHS jobs could look in 2025

Where is Our Firetruck? Elevating the Value of Human Services and Strengthening Workforce Development

Discover the untold story of our community heroes in this compelling report that sheds light on the indispensable yet often overlooked human services workforce. These dedicated professionals ensure the health and well-being of individuals and families, but they face a growing crisis of high turnover rates and severe staffing shortages. The report underscores the urgent need to recognize and bolster this vital workforce to maintain strong, resilient communities.

Realizing the Promise of No Wrong Door

In the health and human services realm, many constituents don’t understand how agencies are organized, which programs are available, and which agencies administer which programs. This complexity creates administrative burdens. Automation of design processes can help better engage people in their journey through health and human services benefits.

Optimizing Digital Service Delivery in HHS

Optimizing digital service delivery requires a focus on digital and physical engagement that prioritizes digitizing legacy technologies while elevating the human experience—for workers and the customers they serve. To optimize their digital service delivery for 2026, HHS agencies must understand and prioritize new paradigms, collect feedback from the workforce, and conduct scenario planning for digital and physical engagement between staff and their customers.

Tackling the Workforce Crisis in Health and Human Services

Ask health and human services executives what they worry about these days, and the workforce crisis nearly always tops the list. The staffing challenge in health and human services has reached a new level of vacancies. There is a capacity deficit that impedes on an agency’s ability to carry out its mission. This workforce crisis has been coined as the “Great Resignation”. To effectively navigate this massive disruption, health and human services agencies should consider redesigning the workforce experience and crafting a new value proposition.

Close the trust gap to improve outcomes and improve customer engagement.

Trust helps foster a better government to citizen experience over both the short and long terms. There’s massive upside for government agencies that get it right.

The ABCs of Customer Data in Marketing

Help take your consumer data to the next level, using it to infuse better decision-making that elevates constituent and government experiences. This document highlights various ways in which collaboration across marketing, CRM, eCommerce, data, and social media ecosystems leverages strengths in CX strategy, system integration, machine learning-driven analytics, cloud-based solutions, and sector-specific knowledge to foster better government and citizen interactions.

Elevating the human experience

Social care agencies often view their clients through a program-centric lens, an inevitable byproduct of the way in which various programs have been established and run separately. This approach may fail to address the complexity of actual human beings, who may have multiple needs that cut across artificial program boundaries. With a better understanding of their clients, leading with empathy, and designing human-centered experiences that meet individual needs, HHS agencies can elevate the human experience.

We help states adopt innovative, human-centered, client-focused approaches to transform human services. We leverage the latest in digital and mobile technologies to build programs and provide flexibility for the various ways social services are delivered. Modernizing, innovating, and integrating these systems is more than a chance to drive efficiency and secure federal funding. It’s an opportunity to transform outcomes for the people you serve.

We have the deep commitment, industry advantage, and experience to help states meet federal requirements, while enhancing the eligibility and enrollment process for individuals, children, and families. We understand that every person who relies on social services programs has unique needs, just like every one of our state clients.

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