Meet our leaders
US Technology Services leadership team
The US Technology practice leadership team focuses on understanding the complex needs of your business, and brings their knowledge, insight and experience to offer potential solutions to your most complex business issues. They represent an entire practice of innovators, who are dedicated to helping you transform your business through technology.
- Paul Fitzgerald
- Tom Galizia
- Haissam Issa
- Andy Main
- Karen Mazer
- Roxana Rascoe
- Doug Shoupp
- Mark Shilling
- Erica Volini
- Jan Waals
- Kevin Walsh
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Craig, a principal in Deloitte Consulting LLP, wants to transform the way technology can enable business strategy and performance. In his current role, Craig oversees advisory, implementation, and sustainment services, and the 16,000+ consulting technology professionals in the US and India. Craig has led many large-scale SAP implementations across the Americas, Asia- Pacific, and Europe, and has also played a Quality Assurance role on many of Deloitte’s most complex SAP projects.
Bill is a strategist with deep implementation experience – helping clients anticipate the impact that new and emerging technologies may have on their business in the future, and getting there from the realities of today. As CTO, Bill is responsible for helping to define the vision for Deloitte Consulting LLP’s technology services, identifying and communicating technology trends affecting clients’ businesses, and shaping the strategy for Deloitte Consulting LLP’s emerging services and offerings.
Catherine is a director in Deloitte Consulting LLP with 20 years of experience delivering technology solutions to public sector clients. She is the Chief Talent Officer for the Technology service area, with leadership responsibilities for 18,000 consultants in the US, India and Mexico. Catherine demonstrates her passion for the professional growth of talent through her leadership and delivery of innovative learning programs and her commitment to developing the world’s best leaders.
Bonnie is a principal with Deloitte Consulting LLP and has 25 years of large technology advisory, development, and implementation experience with both custom and package applications. She focuses on complex systems integration projects in the ERP, customer relationship management, and data warehousing arenas. She has also played numerous leadership roles, including overseeing the Western Technology Practice and Deloitte’s global technology development and delivery centers in India and the US.
John is a principal with Deloitte Consulting LLP and the Global Application Management Services (AMS) leader. In this role, he helps clients achieve value opportunities with AMS. His deep insights and experience help him develop services for clients that can bring change that produces results. Prior to joining Deloitte in 2007, John held leadership positions in various leading management consultancy firms where he focused on delivering large, complex ERP projects to the public sector.
Paul Fitzgerald is a senior partner in the Technology Service Area where he has specialized in providing strategic services to CIO’s of large corporations and government agencies for more than 25 years. His focus areas have included the adoption of emerging technologies, the management and reorganization of complex IT organizations, the implementation of IT Management Best Practices, and the impact and synergies to be achieved from large complex corporate mergers.
Tom focuses on new, innovative, and enabling technologies to help clients navigate changing market dynamics, deliver transformational business strategies, and drive efficient IT operations. Tom has 21 years of experience across many industries, with a primary focus on technology. Specific areas include cloud advisory, Internet of Everything applications, smart cities, industry vertical solutions, emerging markets, project portfolio management, and M&A diligence/integration.
Haissam is a principal with Deloitte Consulting LLP. He specializes in delivering custom and integrated cross-platform technology-enabled solutions. For the last decade, he has helped clients in the health insurance industry with systems consolidation, Affordable Healthcare Act compliance, and mandates and implementing new technologies and service delivery models. His delivery experience spans business design, systems integration, architecture, end-to-end implementation, and outsourcing.
Andy is a principal with Deloitte Consulting LLP, and US leader for Deloitte Digital. In this role, he helps clients gain business value by using digital to improve their engagement with customers, employees, partners, communities, and suppliers at every touch point along the journey. He brings more than 25 years of consulting industry experience, which enables him to bring new ideas to market quickly and pragmatically apply these ideas to help clients modernize their businesses.
Karen is a principal with Deloitte Consulting LLP and co-leads Deloitte’s CIO Program. Karen specializes in serving Consumer and Industrial Products clients, with a focus on large scale transformation efforts, including operations improvement and technology implementations. Prior to this, she has held various geography, industry, and alliance partner leadership roles–as well as had global responsibility for the development, deployment, and support of our methods and tools. Karen currently serves on Deloitte’s US Board of Directors.
Roxana, a principal with Deloitte Consulting LLP, has 31 years of experience in Finance Transformation and Supply Chain projects that leverage Oracle technologies, including EBS and JD Edwards. She has had direct involvement in more than 20 implementations, and has global experience including LATAM and EMEA. She has experience serving clients in a number of industries including Telecom, High-Tech, Defense, Media, Insurance, and Real Estate.
Doug is a principal with Deloitte Consulting LLP. He has more than 20 years of experience helping clients apply technology to solve their most complex and critical business challenges. His pragmatic approach to solution development enables him to help clients achieve their business goals and enable future growth. He specializes in enterprise and application architecture, large-scale testing, performance management, order management, transaction processing, and services architecture.
Mark is a principal with Deloitte Consulting LLP where he leads an organization of dedicated professionals who help clients address business challenges by unlocking the value buried deep in their data. He has spent his career designing and delivering strategy, operations, and technology solutions. His focus is to help organizations cut costs, improve controls, more effectively manage the business, and foster future growth–grounded in leveraging information management and ERP solutions.
As the US HR Transformation practice leader, Erica works with organizations to determine how best to deliver HR services which enable global growth and drive enhanced profitability. Erica has led global HRT projects involving Workday, SAP, SuccessFactors, PeopleSoft and Oracle. Erica also serves on Deloitte’s board advisory council and is the leader for the Service Delivery Transformation practice which focuses on transformation across HR, finance, IT, and procurement.
In his over 21 years of consulting, Jan has helped companies headquartered in the US, Europe, and Asia with global implementations through Deloitte’s network of member firms. Jan is accountable for achieving operational and financial performance plans, developing differentiated talent, implementing quality and risk initiatives, and leading SAP market strategies. He also serves as an official Quality Advisor for several of the organization’s largest projects.
Kevin has procured, designed, developed and delivered complex transformation programmes for over 20 years. As leader of the UK's Technology practice, Kevin is responsible for the development of Deloitte's capabilities in IT strategy, governance, systems development, systems integration, and infrastructure management. He leads over 650 practitioners who combine business understanding with technology insight and depth across all industry sectors.