Deloitte and ServiceNow alliance

Deloitte's CSM practice helps clients transform their customer service organizations by presenting omnichannel support to meet the customer where they want to be serviced, providing a self-service portal for customers to resolve their inquiries and issuing data on the operational health of digital assets and services to provide proactive customer service. ServiceNow CSM can help clients reduce costs, boost productivity, and realize the future of omnichannel customer service.

Deloitte's Finance Close Automation (FCA) implementation empowers the controllership using ServiceNow and Deloitte to streamline and automate processes. ServiceNow FCA helps reduce the risk associated with the close process, increases team satisfaction, and accelerates the financial close. FCA puts “task” in the center of everything, connecting the workflow and automation capabilities of the Now Platform^® to create a centralized workspace for the organization's finance team to manage all activities related to close.

Financial services industry solutions

Adopting an enterprise approach to streamline workflows is critical for companies within the financial services industry. Deloitte is helping clients advance productivity, innovate new ways of working, and deliver better customer experiences.

Deloitte offers guidance on critical considerations and decisions, regardless of where an organization is in their ServiceNow Risk and Cyber Security journey. Deloitte’s ServiceNow IRM solutions help organizations establish an integrated risk program to achieve intelligence across Cyber Risk, Regulatory & Operational Risk, Audit & Assurance, and Third-Party Risk. With its world-class Cyber Security business, Deloitte helps clients with process reengineering and implementation services for ServiceNow’s suite of Cyber Security products.

The experience of Deloitte Technology Transformation Services and Deloitte ServiceNow join forces to deliver IT workflow. Service transformation programs based on ServiceNow across IT service management, IT business management, IT financial management, IT operations management, asset portfolio management, and project portfolio management can deliver industry and domain based value-oriented services for employees and customers.

Deloitte and ServiceNow deliver comprehensive solutions to facilitate a seamless and enhanced customer experience across the legal workflow. Deloitte supports our clients by helping to develop a Future of Legal vision, strategic ambition, and goals to guide decision-making throughout their digital transformation journey.

Plant workforce management

Deloitte and ServiceNow provide a path for supply chain and plant managers to capture the advantages of modern workflow management. A centralized platform from Deloitte can eliminate constraints, save plant workforces time, and unlock new supply chain efficiencies for our clients.

Deloitte’s Real Estate & Location Strategy (RE&LS) practice is the Global Implementation Preferred Partner for Nuvolo’s leading connected workplace solution built natively on the ServiceNow platform. Nuvolo offers solutions in clinical asset management and security, facilities maintenance management, space and move management, real estate lease administration, capital project management, and sustainability. Nuvolo is one of the fastest-growing companies in America and is bringing workplace solutions into the digital service management platform of choice in ServiceNow.

Today’s workers expect an employee experience rivaling the digital interactions that are commonplace in their personal lives. By prioritizing work experience, companies can benefit from the productivity gains and innovations that result from a happy and more engaged workforce. Deloitte is rapidly innovating with ServiceNow to prioritize a digital workplace that streamlines interactions and provides employees with a seamless experience.