Services

Deloitte and ServiceNow alliance

Work Smarter. Innovate Faster. Ignite Progress.

Speed, scale, and insights fuel business outcomes. By fusing ServiceNow’s advanced Generative AI platform for business transformation with Deloitte’s deep technology and industry experience, we empower organizational agility, drive efficiency, and provide actionable insights to optimize enterprise performance and spark exponential progress.

Drive Value from GenAI—and Beyond

Deloitte and ServiceNow's 2024 Workflow Automation Outlook charts the path to maximizing tech investments in a transformative era.

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Our latest thinking

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Accelerate your legal department’s business transformation
Drive visibility and tracking of legal services across the enterprise
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The future of the workplace
Deloitte and ServiceNow are delivering the future of work across the enterprise
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Digitize the workplace in the Financial Services industry
Provide an efficient experience for clients and customers with enterprise workflow technologies
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Transform your organization’s real estate and facilities management
Optimize the real estate lifecycle using Nuvolo technology
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Prioritize the digital worker experience
Provide employees with a robust and compelling digital workforce experience
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Improved patient care with DeloitteRESOLVE
Free up staff time to invest into patient care
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Modernize underwriting processes and platforms
Evolve from systems of “record” to systems of “action”
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Extend digital transformation to the middle office
Tackle the complexity of the middle office with a robust enterprise service management capability
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Implement a modernized close function
Prioritize the unique needs of your customers with an automated close process
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Digitally enabling the cyber defense function
Help manage threats and associated risks with workflow automation
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Unlock new supply chain efficiencies
Eliminate constraints with workflow management
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Deloitte’s workflow solutions

Deloitte's CSM practice helps clients transform their customer service organizations by presenting omnichannel support to meet the customer where they want to be serviced, providing a self-service portal for customers to resolve their inquiries and issuing data on the operational health of digital assets and services to provide proactive customer service. ServiceNow CSM can help clients reduce costs, boost productivity, and realize the future of omnichannel customer service.

Deloitte's Finance Close Automation (FCA) implementation empowers the controllership using ServiceNow and Deloitte to streamline and automate processes. ServiceNow FCA helps reduce the risk associated with the close process, increases team satisfaction, and accelerates the financial close. FCA puts “task” in the center of everything, connecting the workflow and automation capabilities of the Now Platform® to create a centralized workspace for the organization's finance team to manage all activities related to close.

Financial services industry solutions

Adopting an enterprise approach to streamline workflows is critical for companies within the financial services industry. Deloitte is helping clients advance productivity, innovate new ways of working, and deliver better customer experiences.

Deloitte offers guidance on critical considerations and decisions, regardless of where an organization is in their ServiceNow Risk and Cyber Security journey. Deloitte’s ServiceNow IRM solutions help organizations establish an integrated risk program to achieve intelligence across Cyber Risk, Regulatory & Operational Risk, Audit & Assurance, and Third-Party Risk. With its world-class Cyber Security business, Deloitte helps clients with process reengineering and implementation services for ServiceNow’s suite of Cyber Security products.

The experience of Deloitte Technology Transformation Services and Deloitte ServiceNow join forces to deliver IT workflow. Service transformation programs based on ServiceNow across IT service management, IT business management, IT financial management, IT operations management, asset portfolio management, and project portfolio management can deliver industry and domain based value-oriented services for employees and customers.

Deloitte and ServiceNow deliver comprehensive solutions to facilitate a seamless and enhanced customer experience across the legal workflow. Deloitte supports our clients by helping to develop a Future of Legal vision, strategic ambition, and goals to guide decision-making throughout their digital transformation journey.

Plant workforce management

Deloitte and ServiceNow provide a path for supply chain and plant managers to capture the advantages of modern workflow management. A centralized platform from Deloitte can eliminate constraints, save plant workforces time, and unlock new supply chain efficiencies for our clients.

Deloitte’s Real Estate & Location Strategy (RE&LS) practice is the Global Implementation Preferred Partner for Nuvolo’s leading connected workplace solution built natively on the ServiceNow platform. Nuvolo offers solutions in clinical asset management and security, facilities maintenance management, space and move management, real estate lease administration, capital project management, and sustainability. Nuvolo is one of the fastest-growing companies in America and is bringing workplace solutions into the digital service management platform of choice in ServiceNow.

Today’s workers expect an employee experience rivaling the digital interactions that are commonplace in their personal lives. By prioritizing work experience, companies can benefit from the productivity gains and innovations that result from a happy and more engaged workforce. Deloitte is rapidly innovating with ServiceNow to prioritize a digital workplace that streamlines interactions and provides employees with a seamless experience.

Recent news

Deloitte Introduces Breakthrough.ESM for Agile Managed Service Delivery Powered by ServiceNow

New Deloitte and ServiceNow solution helps organizations reimagine service delivery with cost savings, expedited implementation, and accelerated process maturity. Learn more about empowering rapid ESM modernization with Deloitte and ServiceNow. 
 

Deloitte received five ServiceNow 2024 Worldwide Partner of the Year Awards

Deloitte was recognized as 'Worldwide Built with ServiceNow Offering Partner of the Year', 'Worldwide Creator Workflow Partner of the Year', 'Worldwide Employee Workflow Partner of the Year', 'Worldwide Public Sector Industry Partner of the Year', and 'Worldwide Healthcare Industry Partner of the Year'. Learn more about our awards from ServiceNow.
 

Deloitte and ServiceNow alliance integrates Now Assist generative AI capabilities

The alliance will provide end-to-end managed services and beyond, known in the industry as Operate services through the combination of Deloitte’s domain and industry experience coupled with ServiceNow’s generative AI-enabled enterprise platform. Learn more about Deloitte pioneering the use of ServiceNow’s platform to scale client Operate services globally.
 

Deloitte Launches Dedicated ServiceNow Assets & Solutions Group (ASG)

The addition of the Assets & Solutions Group (ASG) to Deloitte’s market-leading global ServiceNow alliance underscores Deloitte’s commitment to enabling organizations with the critical acceleration needed to enhance performance via assets and solutions built with the ServiceNow platform. Learn more about ASG to deliver industry outcomes at scale.

Learn about our global depth and breadth:

Get in touch

Kevin Corcoran

Kevin Corcoran

Principal | Deloitte Consulting LLP

Kevin is a principal, CIO Fellow, and solution architect who drives digital workflow revolution, technology transformation and innovation for growth. As an alliance leader, Kevin drives ServiceNow hyp... More

Asish Ramchandran

Asish Ramchandran

Chief Commercial Officer

Asish has extensive experience in accelerating growth, enabling performance transformation, delivering seamless integration and market-making divestitures, restructuring, and operational management le... More

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