WorkEDGE™
A proven platform of workforce and employment products, services, and integrated solutions for state governments to rapidly modernize their labor programs, help drive productivity improvements, and increase customer satisfaction.
Proven workforce solutions — accelerated
Aging legacy systems, new legislation, and rising customer expectations are compelling state governments to modernize their workforce and employment programs.
Deloitte’s WorkEDGE™ platform can help. Proven in large complex deployments across multiple states, WorkEDGE provides agency leaders an integrated, easy-to-implement suite of workforce and employment solutions. WorkEDGE combines cognitive and cloud-based technology with self-service capabilities to modernize labor systems and help increase the productivity and satisfaction of agency staff, employers, claimants, and other stakeholders. WorkEDGE also employs behavioral science to induce more accurate customer reporting and help reduce benefits overpayments and fraud.
WorkEDGE’s flexible ownership model helps agency leaders meet today’s stakeholder needs, achieve budgetary and legislative mandates, and accommodate new requirements using agency resources or Deloitte’s ecosystem of strategic and public-sector capabilities.
WorkEDGE's proven, integrated platform of workforce and employment products, services, and solutions accelerates the modernization of agency programs and helps improve stakeholder productivity and satisfaction—now and in the future.
Featured products and solutions
Unemployment insurance (UI) is one of the most challenging programs to manage in state government. With multiple state deployments, Deloitte Consulting’s uFacts™ is a proven UI solution designed to meet state requirements out of the box, with the flexibility to meet unique needs. uFacts can help agencies transform their UI processes and expand self-service offerings using a modern, web-based solution.
Quickly unlock new UI capabilities and potential to improve the productivity and satisfaction of agency staff, employers, and claimants.
Too often, state UI agencies discover inaccurate claim information and fraud long after benefits are paid. Deloitte Consulting’s uDetect™ overpayments and fraud detection system uses predictive and behavioral analytics, along with machine learning, to deliver key insights at the front end of the claim process, “nudge” claimants to provide more accurate information, and help agencies identify and reduce improper UI payments.
What can you gain? More accurate UI claim and wage information, reduced fraud, and the power to prevent an improper payment before it happens.
Many state workers’ compensation agencies struggle with managing disparate technology systems and manual processing of information. Deloitte Consulting’s WorkProtect™ worker’s compensation solution is designed to shift that paradigm using an innovative collaboration hub for agency staff, claimants, and other approved parties to view and submit claim information, at any time, through a single online portal.
What can we help you achieve? A complete view of worker’s compensation information, improved service levels, and greater staff efficiency.
Aging legacy systems and fragmented case management capabilities make workforce development a challenge for many states. WorkPath™, Deloitte Consulting’s workforce case management and labor exchange solution, leverages Salesforce™ to quickly modernize workforce development with integrated functionality and self-service capabilities for job seekers, employers, training providers, and workforce staff.
Achieve greater outcomes with a flexible and scalable workforce solution to help improve customer service levels while controlling program costs.
“Deloitte gave us the confidence to deliver an extraordinary impact for our customers.”
For state workforce and employment agencies, the challenges of aging legacy systems, shifting customer demands, budgetary constraints, and changing statutory requirements can seem overwhelming. WorkEDGE can help agency leaders meet these challenges with improved insights and capabilities to reduce costs, mitigate risk, and improve stakeholder service. Choose a proven solution that can help you imagine your agency’s future and create a path to achieve it.
Want to know more?
Contact usState agencies need to reimagine their workforce and employment systems with the confidence that these systems can be built and maintained in the future. Deloitte’s WorkEDGE offers the depth of experience needed to deliver and support large, complex modernization systems—successfully. We’re ready to work with you to quickly implement WorkEDGE’s proven, modern solutions and help your agency gain better insights, enhance productivity, and improve stakeholder service. Get in touch with one of our practice leaders to learn more.