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Enhancing customer experiences in the digital age
Industrial products and construction insights to help drive industry advantage
In today’s rapidly evolving digital landscape, the aerospace and defense, engineering and construction, and manufacturing sectors face unique challenges that can have an impact on their competitive edge. Our insights delve into digital customer experience (DCX), revealing targeted strategies to leverage technology for business growth and innovation—and sustained customer loyalty.
Why DCX is increasingly indispensable today
The acceleration of the digital age demands swift adaptation from industrial products and construction (IP&C) companies. An enhanced digital customer experience isn’t just beneficial—it can be fundamental for building and maintaining industry competitiveness.
Across the IP&C industry, including aerospace and defense, engineering and construction, and manufacturing sectors, there’s an 86% adoption of customer relationship management (CRM) systems.1 Along with significant investments in artificial intelligence (AI) and Internet of Things (IoT) among survey respondents, the IP&C industry appears poised to bridge the digital maturity gap, turning challenges into growth opportunities.
Explore how companies can transform their customer interactions to drive loyalty, efficiency, and differentiation.
Select your sector to reveal more insights
What are industry leaders saying?
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Improving customer interactions across sectors
Implementing digital technologies has led to tangible benefits across the IP&C sectors:
Solutions to help your business thrive in the digital age
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A data-driven approach can benefit an organization’s products, workforce, and balance sheet—but the transformation of legacy operations can be daunting. IntelligentOps is an AI-enabled, scalable, connected smart manufacturing platform that can optimize operations and drive continuous improvement by orchestrating people, assets, and operations.
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