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Enhancing customer experiences in the digital age

Industrial products and construction insights to help drive industry advantage

In today’s rapidly evolving digital landscape, the aerospace and defense, engineering and construction, and manufacturing sectors face unique challenges that can have an impact on their competitive edge. Our insights delve into digital customer experience (DCX), revealing targeted strategies to leverage technology for business growth and innovation—and sustained customer loyalty.

Why DCX is increasingly indispensable today

The acceleration of the digital age demands swift adaptation from industrial products and construction (IP&C) companies. An enhanced digital customer experience isn’t just beneficial—it can be fundamental for building and maintaining industry competitiveness.

Across the IP&C industry, including aerospace and defense, engineering and construction, and manufacturing sectors, there’s an 86% adoption of customer relationship management (CRM) systems.1  Along with significant investments in artificial intelligence (AI) and Internet of Things (IoT) among survey respondents, the IP&C industry appears poised to bridge the digital maturity gap, turning challenges into growth opportunities.

Explore how companies can transform their customer interactions to drive loyalty, efficiency, and differentiation.

Select your sector to reveal more insights

Improving customer interactions across sectors

Implementing digital technologies has led to tangible benefits across the IP&C sectors:

The future of the digital customer experience

How can organizations lead in the future of industrial products and construction? Learn how placing the customer at the heart of digital transformation can help you position your business for success.

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Solutions to help your business thrive in the digital age

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Operate with Deloitte

Our Operate services are shifting how leading companies keep up with the rapid pace of change. Explore our portfolio of services engineered by advanced technology, shaped by deep industry experience, and powered by market-leading talent to fit the changing shape of business.

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IntelligentOps™: AI-enabled smart manufacturing at scale

A data-driven approach can benefit an organization’s products, workforce, and balance sheet—but the transformation of legacy operations can be daunting. IntelligentOps is an AI-enabled, scalable, connected smart manufacturing platform that can optimize operations and drive continuous improvement by orchestrating people, assets, and operations.

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Connect with our leaders

Lindsey Berckman

Lindsey Berckman

US Aerospace & Defense Leader

Lindsey leads Deloitte’s US Aerospace & Defense (A&D) practice and is also a Smart Manufacturing leader in Deloitte’s industrial manufacturing sector, with more than 16 years of experience serving at ... More

Michelle Meisels

Michelle Meisels

US Engineering & Construction Leader

Michelle is a principal in Deloitte Consulting’s Technology practice and leads our Engineering & Construction practice. Michelle brings more than 30 years of consulting experience with a focus on lead... More

Steve Shepley

Steve Shepley

Vice Chair and US Industrial Products & Construction Sector Leader

Steve is Vice Chair and US Industrial Products & Construction Sector Leader. With more than 26 years of experience in the industrial products space, he understands and has insight into the trends that... More

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