The digital transformation imperative in financial services

The digital transformation imperative in financial services

Shaping a human-centered future of financial services

Accelerating digital transformation in financial services

Like many sectors, the financial services industry has had to adapt and accelerate its digital transformation initiatives amid pandemic-driven disruption. But with consumer demand for increasingly digital, seamless, and tailored experiences on the rise, it's critical that organizations take an integrated approach—one that keeps the customer at the core while modernizing to ensure long-term growth—to technology-driven transformation. How can your financial institution meet these shifting demands not only to succeed in the human-centered future of financial services but to help shape it? Learn how strategic digital transformation can help improve customer experiences, employee capabilities, and operational efficiencies to create a higher bottom line that fuses people and profit.

Our vision for a higher bottom line

The benefits of accelerating digital transformation go far beyond increasing efficiency and mitigating risk. They also include greater personalization, inclusion and transparency. With the future of financial services rapidly taking shape, firms must heed the call to embrace human-centered capitalism by engaging in more direct, personalized, meaningful, and socially responsible ways, leading to:

Accelerating digital transformation, responsibly

Many financial services firms ramped up digital transformation efforts to respond to challenges caused by COVID-19. Learn how firms can benefit by aiming higher and achieving responsible digital transformation.

Learn more

Explore insights for digital transformation in financial services

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The ecosystem imperative: Looking at the impact of ecosystems across the financial services industry
The digital transformation of financial services organizations has led to a deeper sense of collaboration, competition, and innovation across sectors. As these businesses continue to connect and transform, the Institute of International Finance (IIF) and Deloitte have been working with both public and private institutions to gain a better understanding of where these developing ecosystems fit into the industry. Explore the findings in two reports that cover the move from open banking to open data, as well as the rising importance of embedded finance.
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Accelerating digital transformation in banking and capital markets with industry clouds
The market for industry clouds is expanding at a rapid clip. For the banking and capital markets (B&CM) industry, it’s perhaps still just a buzzword, but may be a phenomenon worth considering since it can potentially unlock greater value from banks’ digital transformation initiatives.
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Life and annuity insurers consider the path less traveled
Core-system modernization is becoming table stakes
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People hedge. People assume. People forget. Their bodies don’t.
Harnessing neuroscience to get to the truth
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A look at super-apps in the United States
In breaking down the barriers between user interactions and transactions, super-apps meld experiences previously treated as distinct. In this three-part series, we look at the impact these apps and their development will have on Western markets and consumers.
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Do bots understand risk?
A financial institution addresses what AI does when no one is looking
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Beneath the Surface: Technology-driven systemic risks and the continued need for innovation
The accelerated adoption of technology in financial services is giving rise to new sources of risk, which can accumulate across the ecosystem to form systemic risks. These risks are often difficult to interpret and anticipate, and hence, not easily mitigated.
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Buy vs. build for banking technology
The decision to buy (vs. build) banking technology is more compelling than ever. An actionable road map for digital transformation based on learnings from the financial industry.
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Realizing the digital promise in financial services
Disruptive forces—like open data, changing customer expectations, disintermediation of the value chain, and more—continue to shape the future of financial services. Many financial institutions are embracing digital innovation to help them tackle these shifting market dynamics.
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Forging new pathways: The next evolution of innovation in financial services
This report explores the multiplicative impacts that emerging technologies will have on the financial services industry when they are clustered together and deployed strategically against key business challenges.
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Banking on better service
The will to modernize banking, innovate, and offer customers a better lending experience was already there. Then Regions found the unified technology platform it needed to make working with—and for—the bank faster and easier.
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The rise of newly empowered retail investors
Recent dynamics in retail investing suggest that there is an emerging class of individual retail investors with distinctive motivations and behaviors. Here, we take a closer look at the factors that contributed to the rise of these empowered investors and what they mean for financial institutions.
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Making the investment decision process more naturally intelligent
As the investment management industry increasingly adopts AI solutions, new technologies—including natural language processing—are helping investment analysts with their most “human” responsibilities, including making investment decisions.
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The future of AI in banking
To reap the full benefits of new artificial intelligence and machine learning technologies, banks must move beyond the hype and consider the practical applications of AI. Discover use cases for mainstream deployment of AI in banking and how to enable successful implementation.
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Digital transformation hits core banking
As banks move to digitize their core banking platform, they need to consider how quickly they want to bring about change and understand the implications of their modernization journey. Our report explores five options for banks to consider as they implement their core banking transformations.
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Tackling data fragmentation to modernize legacy technology
Legacy platforms hold important data. But fragmentation often requires companies to direct large portions of their budgets to solving data challenges, rather than focusing on business needs. Explore five areas where big data in asset management can help you get started on transformational initiatives, while staying within a realistic IT budget.
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The rise of the exponential underwriter
As the insurance industry adapts to shifting market conditions, some roles will likely need to be transformed as well. Learn how insurers could multiply value creation by modernizing the underwriting function now.
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Regional banking technology and cloud adoption
Regional banks play a vital role in the US financial ecosystem. But these days, they’re playing from behind—at least when it comes to their IT infrastructure. One key area that constrains them is cloud and technology infrastructure. How can regional banking institutions evolve their technology to compete with industry heavyweights?
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Reshaping the cybersecurity landscape
Cybersecurity for financial institutions was critical before COVID-19 hit—and likely even more so now. Deloitte and FS-ISAC survey reveals why firms may need to prioritize and reinvest in cyber protection programs.
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Financial services: Managing risk to get fit for a digital future
Financial services firms need to manage digital risk, to deliver a better customer experience, make firms fit for the future, and to create a more resilient financial services ecosystem.
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Redesigning customer privacy programs to enable value exchange
Privacy is a two-sided coin for financial services firms. On one side: formidable challenges. The other: untapped opportunities. Learn how firms can flip the coin to build value and engender more consumer trust.
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Reshaping the future of financial services

It’s a complex time for financial services, with many uncertainties still ahead. Amid it all, the bottom line is evolving. It’s no longer simply the sum of earnings and losses, the lone determinant of a business’s ability to succeed or fail, innovate or stagnate. It’s bridging the gap between the striving and the successful until there’s less inequality and more shared wealth.

Deloitte can help you navigate your digital transformation so that you don’t just succeed in the future of financial services, you lead it. We know that getting digital transformation right from the start requires structure and discipline, and strategy expertly matched to your organization’s goals and current level of digital maturity. It also requires looking beyond the firm to proactively engage with key stakeholders—regulators, partners, investors included—within our extensive ecosystem of partners and collaborators. Together we can tackle this challenge. To get started, explore our future of financial services insights.

Financial Services home

The financial services industry is at a pivotal moment. Among other forces, human dynamics are reshaping global business and society, transforming the economy to one no longer led by producers, but by consumers. In a future where firms’ success will be deeply intertwined with their social impact, Deloitte’s financial services industry specialists have the experience and insight to help forward-looking clients lead the way in a human-centered economy. Our comprehensive, integrated services and solutions span banking and capital markets, insurance, investment management, and real estate. Join us in adopting a more human-centered form of capitalism that elevates the bottom line of all stakeholders.

The Deloitte Center for Financial Services

The role of financial services in the economy and society is evolving. The Deloitte Center for Financial Services is dedicated to helping leaders succeed through these changes with data-rich, fact-based research that provides timely insights on the most pressing issues facing the industry.

Banking & Capital Markets

It won’t be enough to keep pace with the digital economy of the future. To truly realize its potential, you have to lead the way. Our Banking & Capital Markets specialists can help by working with you to anticipate challenges, as well as develop and implement strategies that address regulatory reform, technological complexity, competitive dynamics, and the shift toward a higher bottom line.

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Insurance

How do you meet the always-evolving expectations of customers while improving profitability and balancing the demands of regulatory change? Deloitte can help you navigate the rapidly shifting landscape of a human-centered economy. Our multidisciplinary approach brings together specialists in actuarial, risk management, strategy, operations, technology, tax, and audit to do for you what you do for the people and businesses your company insures: give them a future they can feel good about.

Investment Management

A future where more people have broader access to opportunities for greater wealth. It’s the promise of human-centered capitalism, and our investment management industry professionals can help you rise to the occasion. Whether you are in private equity, hedge funds, or mutual funds, we can help.

Real Estate

Deloitte’s US real estate practice can help guide your business into the future of capitalism with a multidisciplinary approach that combines deep knowledge, insight, and a human-centered focus on transformation. We customize our services to fit the specific regional, national, and global needs of owners, operators, investment advisers, property managers, leasing operators, and occupiers. Our services include financial statement and internal control audits; accounting and reporting advisory; taxation; location strategy; finance transformation; and more.

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Get in touch

Monica O’Reilly

Monica O’Reilly

Vice chair, US Financial Services industry leader
Gary Shaw

Gary Shaw

Vice chairman, US Insurance leader
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