Manage Multifaceted Risk

Resilient digital operations

Build proactive, resilient digital operations that promote business continuity across the organization

Constant advances in threats are driving a business imperative for resilience. Adopting a proactive mindset to plan, implement, and maintain resilient practices across the environment empowers operational readiness to address adverse scenarios before they materialize.

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Turn challenges into opportunities

What can you achieve?

Establishing operations that are prepared to respond and recover empowers organizations to strike a balance between defending the business and staying agile to meet the demands of an ever-expanding, digitally connected world.

What's holding you back?

Today's digitally connected business faces increased risk exposure and dependencies on third parties. The call for better response preparedness is further complicated by the need to cover complex angles like supply chain disruption and natural catastrophes.

Why should you move forward fast?

To unlock resilience in your digital operations, strategic decisions should be made today. Without a unified and proactive approach to respond to adverse scenarios before they materialize, organizations can open themselves up to unwanted risks.

Unified resilience across the digital operations environment

Deloitte assists organizations to adopt a unified approach to resilience while meeting you where you are in your journey. Whether you need to facilitate crisis preparedness, build a business continuity and disaster recovery (BCDR) program from the ground up, implement cyber resilience capabilities, or operate your processes and capabilities - we can help.

Improve technical, cyber, and business resilience across disruption scenarios

Help assess resilience maturity, identify and map essential business operations and underlying technologies, conduct business impact analyses (BIA), design and implement disaster recovery (DR) solutions, synchronize incident response and remediation activities, design reference architecture and governance models, and implement cyber recovery vaults to protect essential data from destruction.
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Prepare for the inevitable with multifaceted crisis and resilience plans

Equip your organization to better prevent, respond to, recover, and learn from operational disruptions through crisis preparedness and business continuity planning, simulations and wargaming, and incident response retainer capabilities.
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Detect and respond to threats before they cause disruptions

Integrate advanced capabilities like cyber incident response (CIR), threat intelligence, threat hunting, and governance models to help you proactively monitor and thwart potentially disruptive events before they unfold.
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Extend resilience beyond the traditional enterprise environment

Provide data-driven risk management and emerging risk prediction capabilities to establish an outside-in and inside-out understanding of your organization's third-party ecosystem to avoid disruptions that can cascade beyond the traditional organizational boundaries.
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Integrate emerging technologies for more efficient operations

Increase incident response efficiency through emerging technologies like artificial intelligence (AI) and machine learning (ML) that automate IT operational processes, accelerate detection of potential disruptions, and proactively circumvent them.
Learn more about 5G security Learn more about IoT Learn more about AI / ML

Deloitte understands the importance of keeping resilience in lockstep with advances in digital operations. We help organizations adopt a proactive and unified approach to resilience by providing services and strategic capabilities across the advise, implement, and operate spectrum.

Resilient digital operations in action

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Consumer

Hotel maintains quality hospitality in the face of pandemic

A global hotel's preparation and readiness made a big difference for sustaining and maintaining quality hospitality during the pandemic. Applications were moved to the cloud to improve reliability, and the hotel adopted automation for data compliance, improving quality and speed of application testing and development. Through these proactive approaches, the hotel was poised to respond expeditiously and maintain operations when the pandemic hit.

Energy, Resources & Industrials

Energy organizations can reduce outages using resilience assessments

After a major US fuel pipeline was attacked by ransomware, energy infrastructure operators were reminded of the pressing need for digital resilience. By performing resilience assessments and developing business service maps to illustrate critical interdependencies, companies can be better positioned to identify and address vulnerabilities, sustain critical operations through the attack, and accelerate business recovery.

Financial Services

Financial services organizations can achieve ecosystems that are resilient by design

A 2021 ransomware attack on an insurance giant resulted in major operational disruption, exposure of sensitive customer data, steep fines, and market instability. When financial organizations build digital ecosystems that are resilient by design using technologies like AI and ML they can automate processes, accelerate the detection of potential disruptions, and proactively thwart them.

Government & Public Services

Governments can step up readiness to protect citizens

Ransomware attacks on local governments are often used for extortion and can cause significant disruptions to public services, including consequences impacting the safety of citizens. To respond more swiftly in the face of these threats, government entities should create and test DR plans, establish containment strategies, and take steps to reduce their attack surface.

Life Sciences & Health Care

Health care organizations can build resilient digital systems to increase efficiency

In the wake of the pandemic, building resilience into digital health care infrastructure has taken on new meaning. To increase systems efficiency, health care institutions should continue to adopt technology that rapidly scales up virtual care capabilities. Tools like digital triaging apps, telehealth, and remote patient monitoring have evolved from novelties to necessities.

Technology, Media & Telecommunications

Tech company maintains customer uptime through proactive planning

Service downtime translates to lost revenue. Following service-level disruptions, one tech giant's stock fell after reporting revenue loss. This underscores the need for organizations to address IT resilience in the wake of a seemingly “minor” technical disruption, which can have real and significant impacts on earnings.

The Deloitte difference

Achieve the benefits of resilient digital operations with our distinctive approach.

Outcomes-driven

Sustainable resilience strategies through Deloitte's vast cyber incident response experience that helps lay the foundation for a cyber strategy that is adaptable to the changing threat landscape.

Enhanced situational awareness powered by Deloitte's cutting-edge services like threat intelligence and hunting, third-party risk management, and ecosystem monitoring.

Reduced operational disruption by implementing crisis command centers and cyber recovery vaults, as well as crisis preparedness, BCDR and CIR planning, simulations, and wargames.
Quality-oriented

Built with your requirements in mind through leveraging Deloitte experience and knowledge of the cybersecurity environment, technology, and industry trends to enable innovative capabilities for enterprise-wide resilience.

Increased operational efficiency by leveraging emerging technologies like AI and ML to increase operations automation, and accelerate potential detection of disruptions and proactively circumvent or respond to them.

Knowledge you can trust through Deloitte's accreditation by the National Security Agency (NSA) to provide incident response services to owners and operators of both unclassified and classified national security systems.

Cross-functional by design bringing business, risk, and technology domains together to provide a broad set of services and outcomes for our clients. Covering many aspects of resilience such as technology architecture, IT operations processes, and integration, Deloitte can help organizations achieve outcomes that address challenges as a whole and not just as a sum of the parts.
Value-focused

Forward-leaning technologies from Deloitte's innovative capabilities including automating operations through AI and ML, and alliances working with leading technology companies and cloud providers, to developing cutting-edge cyber vault and resilience services, so you can achieve highly intelligent, resilient, and autonomous operations in an accelerated fashion.

Multifaceted crisis and resilience preparedness by helping you address a wide spectrum of readiness through improving crisis preparedness, BCDR, and CIR capabilities, implementing crisis command centers, and conducting simulations and wargames, to drive broader resilience across business verticals.

Accelerated risk reduction through lessons learned from a myriad of real-world incidents and Deloitte's incident response retainers, provided in a business-centric manner, which prioritizes essential services to drive rapid improvements in risk posture.

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Perspectives to guide your journey

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Get in touch

Adnan Amjad

US Cyber & Strategic Risk Offering Portfolio Leader
Partner
aamjad@deloitte.com
+1 713 982-4825

Emily Mossburg

Global Cyber Leader & US Cyber Strategic Growth Offering Leader
Principal
emossburg@deloitte.com
+1 571 766-7048

Adam Thomas

Extended Enterprise Offering Leader
Principal
adathomas@deloitte.com
+1 602 234-5172

Keri Calagna

Crisis & Resilience, and Enterprise and Integrated Risk Leader
Principal
kcalagna@deloitte.com
+1 212 492-4461