Consulting Services for the Technology Industry

Accelerating innovation

Innovation. Market share growth. Success in emerging economies. These are where technology companies are drawing the battle lines to boost profitability. Winning here requires taking a hard look at labor costs, workforce mobilization, consolidation, and other drivers that can improve return on investment; it means spending every day as an agent of change. To help our clients meet these challenges, we provide world-class consulting services drawing on broad experience to deliver practical solutions based on fresh thinking, which is what technology is all about in the first place.

Enterprise customer success study and outlook part two: What do customers value?

Customer success initiatives to address rising expectations

​Part two of Deloitte's customer success study and outlook explores customer success programs from an end customer's point of view to understand current perspectives, emerging needs and preferences, and the impact on business outcomes. 

Featured insights

The shift to flexible consumption
Many incumbent tech companies are adopting flexible consumption models provide offerings as-a-service. But doing flexible consumption "right" often requires transforming the operating model as well as the business model.

Digital Media Trends
Digital media consumers across generations are increasingly in the driver’s seat—and their expectations are at an all-time high. Some major shifts are now occurring. What are the implications for technology, media, and telecommunications companies?

IoT opportunity in the world of semiconductor companies
With a product so heavily commoditized, the semiconductor industry will need to diversify services to drive high profit margins and keep shareholders happy. So how will they innovate and grow? This new report explores Internet of Things (IoT) opportunities for semiconductor companies and strategies on how they can win.

Bold moves to reimagine channel
Channel is at the heart of high-tech companies. When times are good, with up to 90% of revenue coming from channel, technology companies engage their channel partners to help extend their brand equity and optimize the customer experience. Thus, for many customers, channel partners may be the primary brand ambassadors; and, for many technology companies, channel partners help drive significant sales and propensity to close deals. But the uncertainty of COVID-19 threatens this synergetic relationship between technology companies and their partners.

Featured Case Study

Dell, EMC, and Deloitte create the next tech icon

At a time when many software companies were shrinking, Dell and EMC decided to grow together. Here is a case study showcasing their journey to completing the largest technology M&A deal ever.

Get in touch

China Widener

China Widener

Principal | Deloitte Consulting LLP

China is a principal at Deloitte Consulting LLP and currently serves as the Technology Industry leader focused on leading the next gen evolution - virtual economy and industry convergence. She brings ... More

Mic Locker

Mic Locker

TMT National Managing Principal | Deloitte Consulting LLP

Mic is the National managing principal for Deloitte Consulting’s US Technology, Media & Telecom (TMT) Industry practice. She has more than 20 years of experience leading organizations through transfor... More

Fullwidth SCC. Do not delete! This box/component contains JavaScript that is needed on this page. This message will not be visible when page is activated.