Enterprise Operations as a Service

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What can Operate do for you?

How can Deloitte's Enterprise Operations as a Service deliver for you?

Enterprise Operations as a Service addresses your needs of not just ongoing support and operations, but also helps you reimagine your digital platform, become future-ready with efficient and optimized business processes, increase continuous improvement initiatives, and enhance user experiences. We help businesses build a simpler modernized landscape, achieve lower total cost of ownership, and realize greater value by adopting next-gen technologies that allow organizations to progressively shift and embrace new ways of working, such as intelligent automation, AIOps, and Gen AI.

How can Deloitte's Enterprise Operations as a Service deliver for you?

Enterprise Operations as a Service addresses your needs of not just ongoing support and operations, but also helps you reimagine your digital platform, become future-ready with efficient and optimized business processes, increase continuous improvement initiatives, and enhance user experiences. We help businesses build a simpler modernized landscape, achieve lower total cost of ownership, and realize greater value by adopting next-gen technologies that allow organizations to progressively shift and embrace new ways of working, such as intelligent automation, AIOps, and Gen AI.

SAP operations

We help organizations realize the true value of transformation by maintaining and supporting SAP and its ecosystem. We also collaborate with our clients on application management services to keep the systems modernized to the latest versions and provide continuous improvement services to drive business results.

Case in point

A prominent food distributor in the US had cumbersome legacy processes and manual spreadsheets for sales, supply chain, and finance processes.

Deloitte helped the organization transition its production support model for SAP S/4 Finance to a streamlined and process-driven service delivery by adopting modern technology practices and continuing to use the full capability of S/4 with minimal technical debt throughout the operating cycle.

Oracle operations

Realize the return on investment in Oracle and its ecosystem, including products such as PeopleSoft, through our AMS services. Application management services include modernization to keep up to the latest versions and provide continuous improvement to drive business results.

Case in point

A large US supermarket chain had outdated legacy systems and processes across supply chain merchandising areas, leading to challenges in fulfillment and the inability to go omnichannel.

Deloitte helped the company transform its key merchandising processes for an optimized supply chain and increased ecommerce business by implementing the Oracle Retail merchandising system and building an integrated warehouse smart platform.

IT operations

We deliver end-to-end, outcome-driven application management and modernization for applications outside of the SAP and Oracle ecosystem, including Service Now, Agile PLM, Siemens, Coupa, Ariba, Workday, EPM, Anaplan, OneStream, Hyperion, and Tririga. Our IT Operations can bring unique insights, learnings, and accelerators across the full lifecycle to help you shape and execute your vision.

Case in point

A leading global transportation company was facing a large amount of technical debt associated with its ServiceNow application and difficulties addressing aged enhancement requests, such as banking role and token management, network automation integrations, and new call interaction.

The Deloitte team was able to immediately assist and provide support for in-house projects to automate port security as well as to improve handling of calls, chats, and email inquiries using the ServiceNow agent workspace. The Team also improved the response for vulnerability service requests by enhancing existing Configuration Items(CI) and Assignment Group rules.

Supply chain operations

Spend Management as a Service (SMaaS) optimizes third-party spend by providing comprehensive sources to pay services augmented with expertise, digital assets, and global delivery centers.

Case in point

Newly divested from its parent company, a Korean semiconductor and data storage company was facing challenges with setting up a new procurement organization and addressing skills gaps.

Deloitte helped the company understand its business challenges with indirect procurement, category management, and spend diagnostics, and established process-oriented procurement operations for spot buy and ordering. We also introduced industry best practices to follow in category management and strategic sourcing. Finally, we provided operations support for Ariba, Fieldglass, and direct procurement.

Finance operations

We address critical issues facing finance across all industry sectors and help technical support focused on end-to-end finance services (R2R, P2P, O2C, procurement, tax, and treasury).

Case in point

A leading wine distributor had been experiencing turnovers in its accounts payable department. A large percentage of invoices were in backlog due to exceptions, escheatment exposures, and top vendors in credit hold, impacting supplier relationships.

Deloitte helped establish a process to catch up with intercompany invoice backlogs and implemented new processes to reduce overall cycle time in reviewing errors and payment. Deloitte also implemented BOTs to match EFTs, automatic review of invoices, and payment error auditing, increasing overall payment accuracy to 99%.

Innovating through operations

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What can Operate do for you?

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Innovating through operations

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