Perspectives

Rebooting for Recovery

A point of view for business executives

There are many unknowns in our current business environment. In just a few months, COVID-19 has transformed how we work and how we learn, with many of the changes likely here to stay. As we emerge from immediate crisis response, and as federal, state, and local governments start opening up the economy, organizations must be ready to Reboot their business and communicate with clarity to workers, customers, and partners.

What a Deloitte Reboot can do for your organization

Reboot is a critical gateway sitting between the Respond and Recover phases of Deloitte’s three-phased pandemic response plan. By putting people first, Reboot enables organizations to address their unique health, safety, and financial concerns while promoting productivity and positioning for growth. Get in touch to learn how Deloitte can help your organization prepare for a resilient recovery and, ultimately, thrive.

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    All Reset

    COVID-19 has created major shifts in how businesses and societies operate. As countries begin to push more aggressively for reopening, we will likely see economic recovery while health remains at risk, resulting in a divergence between health and economic outcomes. To find out more, read The inevitable reboot: Diverging health and economic outcomes report.

    The pathway to organizational health is through human well-being

    Reboot is, above all, a human-centric model. Rebooting doesn't just affect your own employees, but also suppliers, customers, and ecosystem partners. A successful Reboot requires organizations to:

    • Adopt a human focus with health and well-being as the no. 1 priority
    • Approach with pragmatism and not just theory
    • Make it real by considering critical workforce journeys
    • Use facts and analytics to make informed decisions
    • Employ digital solutions with state-of-the-art tech to promote transparency

    View our webcast

    Reboot: Approaches for leaders to enable a resilient recovery

    What Reboot means for your organization

    Deloitte’s approach evaluates each organization’s unique circumstances, ranging from macro conditions such as health, industry, and regulatory mandates to micro conditions like facilities, infrastructure, and individual worker preferences and requirements. Reboot then establishes phases and work scenarios for teams and individual employees, along with monitoring and safety protocols tailored to each of those scenarios.

    When can we Reboot? Are we prepared to Reboot? How do we Reboot? How do we spur recovery?
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    Macro conditions

    To identify the ideal time for a Reboot, certain questions must first be answered.

    • What are the legal, health, and industry mandates and guidelines across jurisdictions?
    • What is the risk profile of our workforce and the public entities on which we rely?
    • What are the sentiments of our customers and competitors?
    • What is our risk appetite?

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    Micro conditions

    After addressing the macro conditions, answering the following micro questions helps identify your business's preparedness to Reboot.

    • What are the safety, financial, legal, tax, and brand implications?
    • What is the prioritization of work required?
    • What preparations must we make to our facilities and infrastructure?
    • What supplier risks are we exposed to, and how do we mitigate them?

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    Reboot approach

    To plan a successful Reboot, identify whether a phased approach will be beneficial and implement a support structure, including adequate testing, tracing, and monitoring protocols, along with the proper governance to execute them.

    • Will we Reboot in phases? How do we define them? What are the triggers and gates between them?
    • Who should be prioritized for returning to the physical workplace (cohorts, roles, functions)?
    • Which locations and facilities will we Reboot?
    • What is the workforce sentiment and preference?
    • What are options for testing and monitoring?

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    Ongoing monitoring and engagement

    Spurring recovery requires building a sustainable model with active sensing, tracing, and monitoring in place, a winning employee-engagement model, and the tools to make it all scale.

    • What data and KPIs are needed to track and respond to risks on an ongoing basis?
    • What tools and technology can accelerate tracking, assess risks, and inform decision-making?
    • How do we provide ongoing engagement and support for our workforce (such as virtual health)?
    • What are the evolving external factors (such as regulations, industry protocols) to monitor so that we remain compliant during Reboot?

    Our latest thinking

    Learn more about the latest trends and considerations organizations need to take into account as they prepare for reboot and a resilient recovery.

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