Resilient: How businesses can confront the COVID-19 crisis

Embedding trust into COVID-19 recovery

As organizations responded to COVID-19, putting in place safety measures, adhering to new protocols, and adapting their business to stay relevant, they were also tending to relationships with employees, customers, and other key stakeholders. How can leaders address the challenge of building, maintaining, and restoring trust during times of disruption and uncertainty?

In this episode, the first in our special series on the Future of Trust, host and Deloitte Risk & Financial Advisory principal Don Fancher talks with Susan Irving, CMO of Kruger Products, and Jennifer Lee, managing partner, Growth Platforms, Deloitte. Together, they discuss the journey Kruger and other organizations have taken over the past 12 to 14 months with regard to trust; the lessons they have learned; and how these experiences have changed how they relate to their customers, employees, and partners and uphold their missions. They explore the different dimensions of trust (physical, emotional, digital, and financial) and the key role they play in building a holistic trust mentality within an organization. As pandemic-related and societal turmoil continues, Susan and Jen share insights on how leaders can identify and address areas of vulnerability for trust breaches and make trust an organizational priority that is embedded into the culture.

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Explore episodes in Confronting the COVID-19 Crisis

From supply chain disruptions and economic scenarios to remote working challenges and crisis response strategies, these episodes feature actionable insights from leaders to help you think through what to do now—and next.

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Consumer sentiment: Executive voices on pandemic recovery

The social sector and business: Serving communities in crisis

On a mission: Higher education combats COVID-19 challenges

Resilience in the wake of adversity: Highlights from Confronting the COVID-19 Crisis

The impact of COVID-19 on people and how they are coping with crisis

Legal leadership in the time of COVID-19

Critical infrastructure at risk: Creating a secure and resilient world

Health care: Responding and recovering with resilience

Doing deals in a COVID world with Dave Oberst and Jeff Bergner

The CLO's role in crisis with Don Fancher and Alex Dimitrief

Architecting the resilience hub with Eddie Chiu and Theo Niemeijer

Leadership in a challenging world with Eamonn Kelly and Jason Girzadas

Cyberattacks and the long-term effects on organizations with Vanessa Pegueros and Deb Golden

Enterprises and ecosystems: Fueling resilient recovery through innovation and collaboration with Nishita Henry, Larry Quinlan, John Tweardy, and Mike Rohrig

Combatting fraud, waste, and abuse in the wake of COVID-19 with Don Fancher

Chief risk and recovery officer: The CRO's changing role with Tamika Puckett and Luke Figora

Open for business: Returning to in-office work with Lisa Buckingham and Tina Witney

Structuring effective virtual meetings with Kim Christfort and Michael Juergens

Reboot: Approaches for leaders to enable resilient recovery with Gopi Billa, Asif Dhar, and Jonathan Pearce

The CFO perspective on recovering from crisis with Sandy Cockrell

Divestiture execution and strategy with Tony Blanchard, Mike Dziczkowski, and Andy Wilson

Recovering losses: A business perspective on expediting financial recovery with Vincent Morgan and Katie Pavlovsky

Economic stimulus: Exploring the impact of phase three and beyond with Shahira Knight, Kevin Thompson, and Jonathan Traub

Economic update: A global perspective with Ira Kalish

Scenario planning: Tune in to possible futures, risks, and actions with Andrew Blau and Peter Schwartz

Financial reporting: Closing books in a virtual world with Tom Toppen and Julie Velayo

Economic relief: The potential business impact of the CARES Act with KP Prabhakar, Shahira Knight, and Jonathan Traub

Keeping the supply chain flowing with Jim Kilpatrick, Adam Mussomeli, and Dan Kinsella

Cash flow management in times of crisis with Kirk Blair, Michael Epstein, and Caroline Leies

The shift to remote: Workforce transformation in real time with Steve Hatfield and Deb Golden

Crisis response and recovery with Chris Ruggeri, Damian Walch, and Ashish Patwardhan

Resilient business response with Cindy Hook, Danny Bachman, Chris Ruggeri, Robin Jones, and Jim Kilpatrick

Explore all Resilient episodes

Authenticity. Determination. Trust. Grit. No matter how experienced you are or what industry you’re in, the basics of great leadership are universal. Hear the voices of leaders who put these attributes into action. Adversity is never the end of their story: listen to their insights.