resilient

Perspectives

Building trust as a leader in turbulent times

A leadership development podcast that answers tough questions

Trust isn’t optional for leaders. It’s the connective tissue that binds everything we do. Leaders are growing increasingly savvy about preserving trust. But what happens when trust is lost? And how can you regain it? Tune in as we hear leaders and luminaries answer those questions and show how resilience and building trust are incredibly important for all leaders.

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Embedding trust into COVID-19 recovery

As organizations responded to COVID-19, putting in place safety measures, adhering to new protocols, and adapting their business to stay relevant, they were also tending to relationships with employees, customers, and other key stakeholders. How can leaders address the challenge of building, maintaining, and restoring trust during times of disruption and uncertainty?

In this episode, the first in our special series on the Future of Trust, host and Deloitte Risk & Financial Advisory principal Don Fancher talks with Susan Irving, CMO of Kruger Products, and Jennifer Lee, managing partner, Growth Platforms, Deloitte. Together, they discuss the journey Kruger and other organizations have taken over the past 12 to 14 months with regard to trust; the lessons they have learned; and how these experiences have changed how they relate to their customers, employees, and partners and uphold their missions. They explore the different dimensions of trust (physical, emotional, digital, and financial) and the key role they play in building a holistic trust mentality within an organization. As pandemic-related and societal turmoil continues, Susan and Jen share insights on how leaders can identify and address areas of vulnerability for trust breaches and make trust an organizational priority that is embedded into the culture.

Insider track on trust: what’s the worst that could happen?

As a guest on the Resilient podcast Future of Trust series, Susan Irving, chief marketing officer at Kruger shared her insights on the worst-case scenario and why it’s important to plan, measure and monitor trust through everything that an organization does. Sign up below to access this special segment.

 
 
 
 
 
 
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