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Perspectives

The CIO Program CIO-in-Residence

Preparing today’s technology leaders for tomorrow

John Marcante, former Global CIO of Vanguard, is the US CIO-in-Residence at Deloitte. In this role he serves as an independent advisor to provide strategic guidance and informed perspectives in the areas of technology and executive leadership.

As CIO-in-Residence, John Marcante provides valuable insight and practical advice to help today’s tech executive prepare for tomorrow. In this role, John serves as associate dean and speaker at the Next Generation CIO Academies, mentor and coach to technology executives, facilitator for CIO Transition Labs, and a WSJ CIO Journal contributor.

Deloitte’s CIO Program names John Marcante as US CIO-in-Residence

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Perspectives from the CIO-in-Residence

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TECHNOLOGY
Former Vanguard Execs on Avoiding Hype Cycles While Seizing New Tech
THE CIO JOURNAL | WSJ.COM

In the ever-evolving landscape of technology, staying ahead of the curve is critical for tech leaders to be successful. As AI dominates today's discussions, tomorrow's focus might shift to quantum computing or other emerging innovations. So how can they keep up while avoiding the latest hype?

This article takes a deeper dive into the key insights John Marcante and Tim Buckley shared on a recent episode of Techfluential, a podcast by Deloitte and Custom Content from WSJ. Together with Deloitte’s Lou DiLorenzo, they explore how technology executives can seize the moment as a leader by integrating their tech vision into the broader enterprise strategy to drive strategic growth.

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ROLE OF THE CIO
'Strategic Origination’ Can Help Tech Leaders Imagine New Opportunities
The CIO Journal | WSJ.com

Technology is at the heart of business strategy today—and organizations are looking to ‘blended’ CIOs to drive conversation, education, and impact. With an expanded remit, tech leaders are expected to go beyond operational efficiencies to drive organization-wide initiatives such as digital transformation, tech fluency, and strategic planning.

On WSJ.com, John and Tim Buckley continue their conversation from a recent Techfluential podcast episode with Deloitte’s Lou DiLorenzo. They share their experiences as c-suite leaders at Vanguard, highlighting the importance of 'Strategic Origination'—a concept where tech leaders imagine and create new opportunities by integrating their tech vision into the enterprise strategy.

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ROLE OF THE CIO
Expanding CIO Influence in the C-Suite with Tim Buckley & John Marcante
TECHFLUENTIAL PODCAST | WSJ.COM

Technology is at the heart of every business strategy today—and organizations are looking to chief information officers as the C-suite leader to drive impact through technology. Hear Tim Buckley, former CEO and chairman at Vanguard, and John Marcante, former CIO at Vanguard and Deloitte CIO-in-residence, describe how the C-suite and the board can lean on their CIOs to drive more effective strategic business decisions.

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TECH VALUE
CFOs and CIOs Should Lead Together to Accelerate Strategic Technology
CFO.com

C-suite leaders have never had more complicated responsibilities. The rapid adoption of GenAI technology is positioning CFOs and CIOs to team now more than ever before. A strong CFO and CIO partnership can help organizations stay ahead of technology trends and choose the right strategic investments. By working together, they help 'future-proof' their organization, increase digital fluency, and stay ahead of technology trends all while ensuring corporate dollars are spent wisely and strategically.

In this article on CFO.com, John Marcante joins Deloitte CFO-in-Residence Frank D'Amelio, to uncover the value of a CFO-CIO relationship in preparing for a future that is continuously changing and how the collaboration can help build new capabilities within your organization.

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ROLE OF THE CIO
Tech Execs Reporting for Duty – But Where Should They Report
The CIO Journal | WSJ.com

Where technology leaders report in the organization may matter less than the executive team's ability to envision a tech-forward vision for the business.

Many tech leaders are expanding the reach of their role and its responsibilities beyond delivering operational efficiencies. Tech leaders are now expected to own and drive organization-wide initiatives including digital transformation, tech fluency, and strategic planning. With this enhanced scope of duties, technology executives are expressing a strong desire to have “a seat at the table” with the CEO. While this mindset isn't exactly new—the question of where technology reports within a company's organizational hierarchy has loomed large.

In his series on the Role of the CIO, John acknowledges that while it's important for tech executives to have access to the CEO and board, it's even more critical to ensure their tech vision is ingrained in enterprise strategy to help propel the business to greater heights.

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TECH VALUE
Unleashing value from digital transformation: A real-world perspective
Center for Integrated Research | Deloitte Insights

"If your transformation is all about a technology initiative, you're doomed."

Digital transformation seems to be a given in most organizations. It's not a question of whether they will do it, but what sort of return they can expect from it. But finding those returns may depend more on the underpinnings of the transformation, not the top-level technologies or grand ambitions that are expressed.

In this podcast, John Marcante and Tim Smith discuss the importance of purpose in digital transformation, the factors that may lead to higher returns, and whether digital transformation is ever truly complete.

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ROLE OF THE CIO
Catalyst for Growth: The Elevated Role of the CIO
The CIO Journal | WSJ.com

As technology's importance to business performance comes squarely into view, many CIOs are taking on the role of growth steward for the enterprise. Today's CIOs are often overseeing internal tech startups and running joint ventures. They're moving into more elevated and strategic roles beyond the technology function.

In this article, John Marcante is joined by Deloitte's Rich Nanda and Anjali Shaikh for a discussion on understanding the hallmarks of an elevated CIO, balancing the art and science of digital business cases, and meeting today’s tech talent challenges.

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ROLE OF THE CIO
Leadership Through Transformational Change: A Framework
The CIO Journal | WSJ.com

The evolving business and technology landscape is driving a new sense of urgency for technology leaders to drive transformational organizational change. So, how can technology leaders identify whether there may be a need for organizational transformation? Where should they start? And, how should they do it?

In his series on the Role of the CIO, John Marcante provides 5 steps for understanding, envisioning, and undertaking transformational change:

  1. Build a Fact Set
  2. Envision the Future
  3. Understand the Magnitude of Needed Change
  4. Articulate the Value
  5. Develop the Road Map

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Talent
Transform. Rinse. Repeat.
LinkedIn Live Replay

John Marcante joined Rich Nanda, US Strategy & Analytics Offerings leader, and Anjali Shaikh, US CIO Program leader, for a discussion on the evolving role of the CIO, building top talent, and driving value with technology.

The Transform.Rinse.Repeat. series helps create resilient leaders by showcasing how organizations approach disruption through the stories of experienced executives.

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Talent
4 Ways to Improve Engagement on Tech Teams
The CIO Journal | WSJ.com

With the right talent, technology can be the catalyst for an innovative digital business strategy. Many technology organizations have a high attrition rate and struggle to attract the needed talent because their talent is not engaged.

In his series on talent, John draws on his experience to outline his perspective on the CIO's role in increasing engagement and improving employee relations:

1. Emphasizing people skills

2. Prioritizing well-being

3. Evangelizing the mission

4. Creating a culture of speed and agility

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ROLE OF THE CIO
The Winding Path to IT Leadership
The CIO Journal | WSJ.com

What IT leadership lessons have you learned in your career? How have unexpected zigs and zags ultimately benefitted your growth?

Careers rarely, if ever, follow a straight line. Employees tend to dedicate a lot of time and energy to figuring out how to move up in an organization and, in doing so, sometimes undervalue the lateral moves that can help build the competencies and skills that can serve us well for the remainder of our careers.

In his series on the Role of the CIO, John shares the leadership experiences and lessons that helped shape his career to help technology leaders advance their own futures.

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TALENT
To Be or Not to Be Flexible with Technical Talent
The CIO Journal | WSJ.com

As humans, we often crave certainty. And in a market as dynamic as tech, employees can be constantly flooded with recruiters who seemingly offer certainty. As for the availability of tech talent in an uncertain economic environment, the search for the best technical talent is not likely to subside.

Many organizations are choosing to ask their teams to come back into the office in a hybrid model. Others are choosing a fully remote option for everyone. But when, in the history of humanity, has one approach for all people worked well? Many questions remain, but there seems little doubt that a more personalized set of options is in our future, with workplace flexibility providing an opportunity to attract the talent that old models may have excluded.

In his series on talent, John emphasizes the importance of personalizing the employee experience while nurturing and maintaining the right culture to attract talent.

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TECHNOLOGY
The Evolving Competencies of the Technology Leader
The CIO Journal | WSJ.com

As technology leaders are confronted with a seemingly ever-expanding list of expectations, it's imperative to consider the necessary competencies to be successful in this evolving role.

For starters, it's time to consider your pivot from technical guru to growth catalyst. While the role of the technology leader has traditionally focused on infrastructure, operational efficiencies, the help desk, it is becoming increasingly more intertwined with strategy, growth, and revenue. CIOs and other tech executives can no longer hide out in the back office, the C-suite and the board now view technology as a value creator.

In this article, John explores the immense opportunity for tech leaders to build influence and highlights the new expectations to deliver on business and client outcomes.

Lessons in leadership from our CIO-in-Residence

Much ink has been spilled about the evolving role of the CIO. Many of those discussions have been about the range of responsibilities modern CIOs should take on. But what does it take to become someone who’s capable of taking on those responsibilities? Here are a few observations based on my own experience.

  1. Appreciate the lateral moves. My own career was filled with movement among projects, departments, companies, and even industries. Some moves were internal to the technology function while others took me between IT and the business. Either way, they gave me a true understanding of how to run the businesses, meet with clients, and connect technology with strategy.
  2. Get comfortable with discomfort. I often found myself in circumstances I wasn’t prepared for but had to deal with somehow. You may never get used to the risks or stepping outside your comfort zone, but you do get used to being brave and telling the truth. When opportunity knocks, answer it by taking the leap.
  3. Be in the moment. It’s human nature to second-guess yourself. But when you know what’s right, don’t worry about the hierarchy. Trust yourself and forge ahead.
  4. Form a personal board of directors. These are people in your career who are truth tellers. Think of the former subordinate, the old boss, the peer who you could go to when you have a question. They’ll listen and offer helpful advice when you’re facing a tough challenge.
  5. Remember that you don’t know everything. Humility distinguishes good leaders from great ones. A good rule of thumb is to spend twice as much time listening and understanding as you do talking. Your role is to be a good teammate, no matter how senior you are.
  6. Know the power of vulnerability. It’s how you build trust and lay the groundwork for productive debate. Be candid about the gaps in your knowledge. This also helps encourage others to take the lead in those areas and make you successful, and the reverse is true as well.
  7. Kick competition off the team. Reward systems are often set up so that employees must compete with one another for their raise or bonus. Make sure your employees know that the competition is out there in the marketplace, not in here on the team.
  8. Make yourself board-ready. The purpose of the board of directors is governance, not management. So, write your presentation to their concerns, which include risks, client outcomes, and business outcomes. Keep it concise, and be sure to solicit feedback

Meet the CIO-in-Residence

Deloitte’s CIO Program has long been recognized for excellence in guiding senior IT leaders through their most pressing obstacles and providing insight in a swiftly changing digital landscape. I am honored and excited to be part of a world class team as ‘CIO-in-residence’ and look forward to continuing the mission of advising the technology leaders of today and tomorrow.

– John Marcante, CIO-in-Residence in the Deloitte U.S. CIO Program

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John T. Marcante is an award-winning senior technology and business executive with experience in digital transformation, business strategy, asset management and wealth planning, cyber security and technology risk. John is currently the CIO-in Residence for Deloitte, an ambassador for the Professional Development Academy (PDA), and the founder of Technology Leadership Solutions, LLC. As Vanguard’s former CIO and managing director, Marcante steered Vanguard’s growth over his 28-year career.

John received industry recognition as Business Insider Top 50 CIOs leading the cloud computing revolution, ORBIE CIO of the Year, Constellation Business Transformation 150 and Forbes CIO Innovation Award. John earned a B.S. at The Pennsylvania State University and an M.B.A. at Saint Joseph’s University. He holds FINRA series 6, 7, 23, 24, 26 licenses.

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