Consulting Services for Banking & Capital Markets

Creating real, lasting value

For many executives in banking, there is a long list of to-dos…mastering profitability and performance, identifying new revenue sources, tackling large-scale technology issues. That's why it's so important to have a team that pulls together the full range of insights where it matters most. Strategy, operations, customer experience, digital transformation, analytics, human capital, technology, enterprise applications, and more. Deloitte knows how to bring it all together in a way that creates real, lasting value. Deloitte Consulting’s Financial Services professionals are constantly helping clients identify new ways to stay ahead of the most complex issues of the day.

Featured insights

Re-igniting organic growth in retail banking: The regional bank’s challenge
During the decade since the financial crisis, many retail banks have played defense. Increased capital requirements, new consumer protection regulations and lost fee revenues have created a focus on compliance, efficiencies, and branch closures.

2018 global blockchain survey: Breaking blockchain open
Deloitte’s new global survey of more than 1,000 global blockchain-savvy executives from seven countries and nine industries is a leading indicator of where blockchain is headed.

2018 Banking Industry Outlook: Six themes driving banking industry trends
For 2018 and beyond, banks must contend with multiple challenges tied to regulations, legacy systems, disruptive models and technologies, new competitors, and a restive customer base while pursuing new strategies for sustainable growth. Our 2018 Banking Industry Outlook examines the six macro themes—from customer centricity to cyber risk—facing each of the industry’s five primary business segments in the coming 12-to-18 months. Firms that can address these emerging challenges and opportunities to effectively balance long-term goals with short-term performance pressures could be amply rewarded.

Capital markets industrialization 2.0: Finding a path to sustainable return on equity (ROE) performance
The capital markets and investment banking (CMIB) industry is in a period of unusual strife. Internal cost pressures and external regulatory demands have created a unique tension that traditional transformation efforts (industrialization 1.0) can no longer address. The need to pivot from marginal operational improvements to wholesale operating model shifts and dramatic increases in agility, requires a new set of tools and practices to achieve long-term sustainable growth. As such, an innovative and more comprehensive approach to achieving sustainable cost efficiency, scale, and operating leverage is emerging: Industrialization 2.0 (IZ).

2018 banking and securities M&A outlook: Navigating trends in bank mergers and acquisitions
Despite numerous deal catalysts in 2017, bank mergers and acquisition activity remained in neutral. Will 2018 be the year that banking M&A truly gets in gear? Will US tax reform, rising interest rates, and the potential easing of regulations boost the banking and securities M&A outlook for the year ahead? Our 2018 report examines banking M&A trends and expectations across banking, specialty finance, investment management and securities, and fintech.

Meet our leader

Mark Shilling

Mark Shilling

Principal | Consulting

Mark is Deloitte Consulting's US practice leader for the Banking & Capital Markets industry. In this role he is responsible for strategy, technology, operations, and human capital services to global a... More