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Why consumer products CMOs should care about cyber risk

How technology-fueled marketing strategies create vulnerabilities

​​​Are your organization’s marketing technologies exposing you and your customers to cyber risk? It’s time for consumer products chief marketing officers (CMOs) to get a better understanding of cyber risk. Explore the top cybersecurity threats consumer products CMOs must be aware of and learn the importance of collaboration between CMOs and their cyber counterparts.

CMOs and cyber risk

While cyber risk has typically been the concern of chief information officers, chief information security officers, and chief technology officers, the time has likely come for CMOs to also focus on cyber risk. CMOs traditionally have been responsible for creating their company’s brand image while building loyalty and consumer trust. But couple today’s digital marketing environment with the constant threat of cyber breaches and the result could be widening the CMO focus to include protecting a company’s image.

Cyber risk can be mitigated with the right safeguards in place. Before investing in a new marketing technology, CMOs could benefit from taking a more collaborative approach, engaging in deeper conversations with both senior leadership and their cybersecurity counterparts to increase their knowledge of cyber risk to ensure that marketing activities facilitated by innovative technologies are secure, vigilant, and resilient.

Cyber breaches have the potential to compromise not only a brand's reputation, negatively impacting loyalty and consumer trust, but also a brand's ability to grow by acquiring new customers who may avoid a company that's experienced a breach.

Why CMOs should care about cyber risk

Next steps for CMOs to mitigate cyber risk

To protect their companies and customers from cyber risk, CMOs should maintain an open dialogue with their senior leadership. Here are some tips to keep in mind:

  • Be secure: Take a measured, risk-based approach to what is secured and how to secure it. This includes managing cyber risks as a team. One way to increase preparedness is by building cyber risk management strategies in the enterprise and emerging technologies as they are deployed.
  • Be vigilant: Monitor systems, applications, people, and the outside environment to detect incidents more effectively. This includes developing situational awareness and threat intelligence to understand harmful behavior and top risks to the organization, and actively monitoring the dynamic threat landscape.
  • Be resilient: Be prepared for incidents and decrease their business impact by improving organizational preparedness to address cyber incidents before they escalate. This also includes capturing lessons learned, improving security controls, and returning to business as usual as quickly as possible.

Could you be at risk? Download the report to learn more.



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