Banking & Capital Markets
Sparking innovative ideas
The future of work is being shaped by the rapid development and adoption of robotics, artificial intelligence, and the open talent economy. How can banking and capital markets organizations prepare for an augmented workforce in which humans and machines expand and extend work across the enterprise and ecosystem? Participants will learn that work done by computers and people must be coordinated to create maximum value.
With customer experience a primary differentiator for banks today, new emphasis is being placed on digital strategies for reducing friction in the customer onboarding process and increasing interaction convenience across channels. How are leading banks doing this to drive competitive customer experience? Participants will learn how a digital business strategy can lead to the types of experiences customers want.
2018 banking outlook: Accelerating the transformation
January 16, 2018