An Integrated Health Ecosystem Can Be Greater Than the Sum of Its Digital Devices | Deloitte US has been saved
Limited functionality available
The real power of the internet of things (IoT) is the closed loop in which an array of smart devices gathers and shares meaningful data. This information is analyzed and interpreted, which ultimately leads to actionable interventions. In the digital world, the whole is often greater than the sum of its parts—this can be particularly true for an integrated digital health ecosystem.
The Internet of Things (IoT) has five components:
In-home automation is an example of how these five components are brought to life. Smart home devices (e.g., smart light bulbs, thermostats, locks, refrigerators, garage doors) are connected to a home automation platform. This allows an AI engine to combine data from multiple devices and drive actionable feedback loops. For example, when the AI engine recognizes that the garage door has been left open, it might use motion-sensor data and geofencing (smart phone GPS location) to determine that (a) the home is vacant and (b) that nobody is likely to return in the immediate future based on prior patterns. The system determines the best course of action is to shut the garage door for security and send an update memo to the home owner.
IoT could generate profound insights in health care
Similarly, the digital health ecosystem abounds with opportunities to advance care and improve the health experience. Real-world data generated by the health IoT is becoming increasingly abundant and accessible. A recent Deloitte survey found that consumers are becoming more interested in technology such as wearables and mobile apps, for health purposes. Specifically, 60 percent of respondents said they are willing to share data gathered from wearable devices with their doctors.1 Health-related IoT ecosystems have the potential to generate profound insights and enhance patient care—even within the home.
Consider patients who are living with diabetes. A health IoT ecosystem might enable more precise glucose control, which could help improve short- and long-term health outcomes. The input and output devices for this particular ecosystem (a digital glucose monitor, an automatic insulin pump, a smart watch, and a smart pill box) connect through an AI-enabled diabetes management platform. On its own, the continuous glucose monitor could make insulin dosage recommendations. But the digital ecosystem becomes even more powerful when data—including patient activity levels and smart pill uses—is added (e.g., heightened stress, changes in physical activity or forgetting to take medication). By tapping into historic activity patterns, the system could further refine the recommendations. For example, by prompting the user to decrease his insulin dosage on Saturday mornings when he plays basketball with neighbors. With the patient’s verbal confirmation, the adjusted insulin dose would be administered. An ecosystem like this—in which real-time data feeds are processed and combined with predictive models—enables truly personalized health interventions when properly integrated, optimized, and monitored.
How can health care organizations win the IoT race?
Health care organizations that want to take advantage of IoT and virtual health will likely need to work through some key steps to realize this digital health ecosystem vision:
Seven questions organizations should answer on their health IoT launch path
Health care organizations should build IoT into their broader virtual health strategy, specifically geared toward patient engagement and care management objectives. To achieve IoT’s potential, health care organizations should consider the following seven questions:
Most health care organizations are in the early stages of developing a health IoT ecosystem. As they embark on the journey toward the future of health, they should acknowledge that the true strength of IoT resides in creating an ecosystem that brings together multiple devices to create insights and outputs that improve health.
1. Inside the patient journey, Deloitte Insights, September 25, 2018
2. Inside the Internet of Things, Deloitte University Press
3. Six IoT implementation challenges and solutions, Control Engineering, October 15, 2018
4. Eight barriers to consumer IoT adoption, InfoLink, July 18, 2018
5. Eight barriers to consumer IoT adoption, InfoLink, July 18, 2018
Dr. Matthews is a Managing Director and physician leader at Deloitte Consulting LLP. Felix is the National Lead for our Academic Health / Research Leaders practice. He advises his clients on strategies to succeed in an increasingly competitive market. His clients include academic health systems, national health plans, and life sciences companies. He is experienced in corporate strategy, care model innovation, physician engagement strategies, clinical affiliation strategy, value-based payments, operating model design, and digital strategy, among others. He also advises his clients on strategy implementation and enabling capabilities. With over 20 years combined experience in medical practice and health care consulting, Felix brings to his clients a unique blend of clinical understanding and business insight. Felix trained in trauma surgery and accident medicine and has led research focused on clinical technology innovation at major academic centers in the US and abroad. Felix is also a published author in peer-reviewed medical journals and a columnist on virtual health.
Christopher Zant, Customer & Marketing Leader for Life Sciences & Healthcare and Chief Digital Officer of ConvergeHEALTH by Deloitte, helps our clients transform their business through effective and compliant delivery of engaging experiences, digital capabilities, and specialized software solutions. With 27 years of consulting experience, Chris understands the business requirements and enablers that help his clients optimize the patient and health care practitioner experience while streamlining operations and improving performance. Chris excels in using technology to enable engaging experiences and leading clients through complex programs. Chris is passionate about empowering patients to manage their journey through digital technology and is the executive sponsor of the ConvergeHealth Connect and MyPATH suites, licensed software platforms which help our clients leverage digital capabilities to develop and strengthen bonds with patients, caregivers, and health care practitioners from research to care delivery.