As part of our continued response to COVID-19, Deloitte is donating $90,000 in credits for previously canceled flights on American Airlines to Team Rubicon, a veteran-led disaster relief organization leading efforts in the battle against the pandemic.
Team Rubicon not only continues to respond to disasters and humanitarian crises, but has also expanded its capabilities to include on-site medical support, running mobile testing operations, food delivery to at-risk communities, and opportunities for volunteers to help their neighbors through individual acts of service. Team Rubicon has launched more than 300 operations in 44 states in response to COVID-19 and these donated miles will help move their volunteers around the country to continue to support COVID-19-related operations.

Deloitte's COVID-19 response focuses on making an impact every day through direct donations to organizations fighting the pandemic, collaborating with clients and suppliers on innovative medical solutions, supporting nonprofits and communities in need, rolling out or expanding employee giving programs, and supporting government response efforts.

Learn more about the effort

Photo credit - Photo courtesy of Team Rubicon/shot by Kirk Jackson

Caseworkers serve on the front lines protecting America’s most vulnerable population—children. Ensuring the safety of a child while stabilizing their situation and promoting the child’s well-being is a daunting task. Many states’ legacy information technology systems are unable to accommodate new digital collaboration models or the pace of change required. HHS NextGen for Children Services, Deloitte's new cloud-based solution built on the Salesforce platform, addresses those challenges and provides a data-driven process to support case practice review, verification of practice outcomes, and compliance with federal program and reporting requirements.

The solution can help improve outcomes through digital engagement and collaboration capabilities and a 360-customer view that support modern casework practices and program administration. HHS NextGen is backed by Deloitte’s 20+ years of children services implementation experience and thousands of dedicated Salesforce practitioners.

Because HHS NextGen is built on the class-leading Salesforce platform, all the modern benefits of cloud technology—configurability, maintainability, and scalability—are out of the box. HHS NextGen adds to Salesforce a production proven solution made specifically for child welfare and childcare agencies that is ready to accelerate digital transformation.

Learn more about Deloitte's Ecosystems & Alliances

Deloitte and ServiceNow work together to help organizations enhance business outcomes with an end-to-end digital workflow platform for a variety of industries. It’s not just implementing the solution to automate your current processes—it’s reimagining how work gets done, enabling material improvements in revenue and cost reduction while helping to improve the employee and customer experience.

Amid the COVID-19 crisis, Deloitte and ServiceNow came together to create a business solution for incident response: DeloitteRESOLVE for COVID-19 Response. This technology can be used to help organizations monitor staff exposure, build a risk profile, and create an internal information forum as a component of their COVID-19 response plan.

Where permitted, functionality might include tracking travel and public exposure, personal health monitoring, and mapping interactions with infected persons. The DeloitteRESOLVE solution can also supply critical information to staff, such as policies, procedures, and relevant news to help people respond to related concerns.

In an effort to help those in need and help respond to COVID-19, DeloitteRESOLVE is being offered at no cost until September 30, 2020.

Learn more about DeloitteRESOLVE and Deloitte's Ecosystems & Alliances

As COVID-19 neared its peak in New York City—one of the nation’s hardest-hit areas—Deloitte Global and its network of member firms and American Airlines joined forces to meet the nation’s ongoing need for medical supplies. By donating unused credits for previously canceled flights, Deloitte Global and its network of member firms helped American Airlines transport more than 40,000 medical gowns from Shanghai to Mount Sinai Hospital in New York City.

"We were grateful to collaborate with American to help transport life-saving medical supplies to the hospitals on the front lines of the COVID-19 crisis," said Punit Renjen, Deloitte Global CEO.

Photos provided by American Airlines

In response to the spread of coronavirus around the world, Deloitte has developed an accelerator in conjunction with the Salesforce Health Cloud platform. The accelerator is designed to enable health care organizations to digitally triage, monitor, and remotely manage treatment of coronavirus patients and quarantined persons.

ConvergeHEALTH Connect for Crisis Response accelerator is the latest module in the ConvergeHEALTH Connect suite that harnesses Deloitte's vast experience in the health care industry and is built on the Salesforce Health Cloud platform.

National health authorities, health systems, and other organizations are taking steps to prevent the spread of coronavirus and are working to prepare for scenarios that include an overwhelmed health care system. To help address this pandemic, ConvergeHEALTH Connect for Crisis Response accelerates the deployment of capabilities on Salesforce Health Cloud for health care systems, medical teams, and patients. These capabilities include an innovative triage tool, a central administrative infrastructure for managing remote treatment, execution of medical care plans, and digital tools to empower patients during treatment.

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To support the life sciences industry in its search for a COVID-19 vaccine, Deloitte has waived all licensing fees for organizations using MyPath for Clinical for COVID-19 related clinical trials. We’re also waiving fees for other clinical trials affected by COVID-19.

"MyPath for Clinical is designed to help life sciences companies align with US and international regulatory bodies that have encouraged the adoption of remote data capture and 'siteless' trial capabilities to overcome these challenges and expedite needed solutions during the pandemic. Through this offer, we’re hoping our clients and other qualifying organizations will be able to minimize the impact of COVID-19 on their trials and move efficiently through the clinical trial process," said Ryan Hoffmeister, managing director, Deloitte Consulting LLP, and chief operations officer, ConvergeHEALTH by Deloitte.

COVID-19 has affected the industry’s ability to conduct trials. Life sciences companies are faced with broad travel restrictions, concerns about investigative site capacity, and patient safety. Deloitte is committed to helping our clients, and our society, respond to this unprecedented situation.

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What will life be like after COVID-19? What will it take to thrive in a world remade? We’re all looking for answers to these fundamental questions. To help business leaders plan for an uncertain future,Deloitte and Salesforce hosted a dialogue among some of the world's best-known scenario thinkers. We came together to consider the societal and business impact of the current crisis—because remarkable times call for remarkable collaboration.

Deloitte and Salesforce explored factors likely to have a significant impact post-COVID-19. Four potential scenarios emerged for how events might unfold: The passing storm, good company, sunrise in the east,

and lone wolves. Each scenario paints a picture of what the next three to five years might bring and how businesses and society could develop.

Teams from Deloitte and Salesforce have worked side-by-side for years to help clients solve some of their most pressing business challenges. Now, in a time where leaders must take decisive action to ensure their organizations’ success, our collaboration is more important than ever. Learn more about the four scenarios and all Deloitte Ecosystems & Alliances

To enable an effective and successful reentry, leaders can first create a centralized group to oversee the situation and execute plans. Next, it’s important to define critical business services and use a decision matrix to determine which jobs and roles would need to be located in workplaces versus those that could be done remotely. After all, reentry is not a one-size-fits-all proposition.

Many employees understand why they may need to return to the office, but it is important that they feel ready, willing, and able to come in. Some large banks and investment management firms have rolled out employee experience surveys to gauge comfort levels. Other firms are considering implementing “opt-in” programs for workers who wish to return.

In light of growing safety concerns, one insurance company is redesigning its agile work environments within office buildings. An investment management firm that had adopted a more open workplace environment to encourage collaboration and creativity will now reconsider how the space can be adapted.

There is no one-size-fits-all solution to reentering workplaces. Each company will have to make decisions based on its strategy, resources, and focus area. Leaders should strive to find a balance between revenue and cost while remaining committed to their organizations’ purpose and ensuring that employee and customer well-being remain top priorities.

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Most organizations’ first priority has been crisis response and emphasizing health, safety, essential services, and the virtualization of work and education. As organizations begin to emerge from this response phase, leaders are focused on the next set of workforce challenges as they plan for the recovery.

Three phases that all resilient leaders will likely face amid the COVID-19 outbreak:
- Respond: How an organization deals with the present situation and manages continuity
- Recover: How an organization learns and emerges stronger
- Thrive: How an organization prepares for and shapes for the "new normal"

The recovery process adopted by each organization will serve as a bridge between the response and what its future will look like. The biggest challenge organizations will likely face in recovery is the tension between preparing for a return to work while also embracing a new reality: rethinking work.

Business leaders should begin the recovery process with a sense of priorities and direction for the future. We believe, as detailed in Deloitte’s 2020 Global Human Capital Trends,,those should start with organizational purpose, potential, and perspective.

These guideposts, along with the five critical actions—reflect, recommit, reengage, rethink, and reboot—will help organizations navigate these workforce-related strategies in the shift from response to recovery.

Download the workforce strategies report and workbook

As COVID-19 began rapidly changing businesses and the economic environment, the United States government passed the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). Providing $2.2 trillion of economy-wide financial stimulus in the form of financial aid to individuals, businesses, nonprofit entities, states, and municipalities, the CARES Act is extremely complex. Many organizations trying to implement the act and take advantage of the support offered needed help connecting the dots.

From the outset, Deloitte tax professionals collaborated to provide clients with new insights on accounting and reporting issues. Several of the CARES Act’s provisions and programs assisting small and large businesses include billions of dollars in loan and grant allocations, regulatory relief for certain industries, and income tax relief. All of this means that implementation action is required by multiple agencies—the Small Business Administration, the US Treasury, and the Federal Reserve Board—making it the perfect time for Deloitte professionals to band together and holistically support clients in their times of need.

As more guidance has come out and provisions have changed, Deloitte tax professionals have stayed agile and responsive, continuing to give their clients the most up-to-date information available.

Read more about Deloitte’s CARES Act analysis

Recent events related to the COVID-19 pandemic and racial injustice have challenged us in new ways, causing unequally shared human suffering, abnormal pressures on health and other critical systems, serious economic damage, and deep peril for many sectors and businesses.

As our organization, like so many others, addresses these new challenges, collaboration and integration have never been more important. The "tyranny of the urgent" has seldom felt more acute; and the importance of tempering this with sharp-eyed focus on our longer-term goals seldom more profound. The past couple of months have also reinforced a related shift that some organizations have been making—extending the conception of strategy beyond making choices to more fully focusing also on continuous generation of new (and sometimes provocative) options for inclusion in our consideration set.

Most importantly, the responses to the pandemic from businesses have powerfully confirmed three of our beliefs that sit at the heart of this perspective:

- Most business leaders care passionately—about our people, customers, communities, and broader society.
- Individually and collectively, business leaders have extraordinary agency and a deep willingness to play a central role in forging positive societal change.
- This broader role has been growing in importance and urgency, and it is now imperative that many business leaders embrace it more fully as a central part of rebooting their own businesses.

Read more and download the paper