Perspectives

As Digital Opportunities Grow, so Too Do a Retailer's Risks

Retail digital risk

In the new digital era, do organizations have a false sense of security, perhaps even complacency, resulting from their investments in non-agile risk management tools and processes they have relied on for years?

Video

Digital is redefining relationships in retail, compelling companies to rethink almost every aspect of their operations and pushing them to come up with novel, innovative ways to accommodate customers. But as they wade deeper into the digital waters, retailers will need to look at the larger picture, contemplating a new set of interconnected risks and developing approaches to anticipate and manage those risks as well as capitalize on the opportunities they may bring.

Watch the video

Gaps in the digital net: How retailers can close the risk holes

Gaps in the digital net: How retailers can close the risk holes

Learn how a detailed digital risk framework enables leaders to consider the level of risk it is willing to take on in the pursuit of innovation and potentially lucrative new ideas. When risk management coordination is effective, the result is a seamless interplay of sense-and-respond activities that free up the organization to focus on the significant opportunities presented by the unfolding digital landscape.

Infographic: The changing customer

Technology has given rise to a new kind of connected consumer and worker causing retail organizations to fundamentally rethink almost every aspect of their operations.

Article: Retailers face new risks as digital opportunities grow

The retail industry is undergoing a sweeping transformation, as social media, omni-channel shopping and emerging technologies compel companies to rethink almost every aspect of their operations and develop innovative ways to accommodate customers. As retailers expand digital opportunities, they need to contemplate an entirely new set of risks.

​DASH: Gaps in the digital net: How retailers can close the risk holes

As digital drives a richer customer experience, retailers are meeting ever-escalating demands for virtual interaction – but are they casting a wide enough net to catch all the risks?

Did you find this useful?