Resilient podcast series
Leaders on risk, crisis, and disruption
Welcome to Resilient, an award-winning* podcast series that features authentic, engaging, and thought-provoking conversations with CEOs, senior executives, government officials, board members, and people outside the business world. Hear interviews and personal stories about how they led through crisis, navigated through disruption, and managed through significant risk events. And discover what they learned about embracing risk to power performance and lead confidently in a volatile world.
Leadership in a volatile world
Frank Tirelli, former myCFO COO, Herbalife CEO, and Deloitte Italy CEO, on leadership in a volatile world
It’s human nature. When crisis strikes or mishaps occur, our minds immediately go to the worst-case scenario. But it’s how you bounce back and manage adversity in the pursuit of your goals that matters. In this episode, Frank Tirelli, former myCFO COO, Herbalife CEO, and Deloitte Italy CEO shares insights gained and lessons learned from his experiences at a tech startup, navigating risk as a CEO, and guiding two professional services firms through a merger.
You will find that the people who tend to attain their success are those who can deal with adversity.
Paul Morell, former VP of safety, regulatory compliance, and environmental for American Airlines, on getting ahead of tomorrow’s risks
What can other industries learn from airline safety measures? In this episode of Resilient, Paul Morell, the former VP of safety, regulatory compliance, and environmental for American Airlines, shares his perspectives on the benefits of proactive risk management and how data can help identify tomorrow’s risks.
The other perspective is just having the foresight to be looking at these things. Not living day to day, but looking at tomorrow. Then when we’re planning for tomorrow, what are the risks that we might encounter? It’s about staying on top of that because, as you well know, everything’s changing.
Daryl Brewster, CEO of CECP, on the CEO Investor Forum and the problem with short-termism
Many organizations struggle to balance short-term pressures with long-term goals. In this episode of Resilient, CECP CEO Daryl Brewster shares how companies can better manage these often competing forces.
This isn't just charity. This is about good investment. It's not going to pay back in a month—but most good things don't. But it can really have a positive and huge impact on the company.
Mallory Weggemann, Paralympic gold medalist, on resilience in the face of personal adversity
Sometimes, the best motivation is the opportunity to prove your doubters wrong. In this episode of Resilient, Paralympic swimmer Mallory Weggemann shares how she’s been able to summon up the grit to overcome obstacles—and silence her doubters—one stroke at a time.
We all have a disability. Everybody has that thing in life that they’re struggling with….We all have to figure out how to navigate through that. How can our disabilities enable us and not disable us?
Dr. Dan Diamond, author of "Beyond Resilience," on the movement to purpose
How much influence does your mindset have on how you approach and handle risk, crisis, or disruption? Can choosing to cultivate a different mindset create a sense of power and purpose? In this episode, Dr. Dan Diamond, author of Beyond Resilience, shares his front-line perspective from over three decades of coordinating relief efforts for some of the most devastating natural disasters around the world.
The world’s changing. I always have the right to choose how I’m going to respond. It’s not about me. I will do anything I can to make the other people successful around me.
Award-winning episode: Keith Wandell, former CEO of Harley-Davidson, on value-focused leadership
Not many customers get tattoos of corporate logos, but loyal Harley-Davidson customers do. Protecting this iconic brand was critical as Keith Wandell made the transition from being an outsider to being an extremely respected CEO, and as he led the motorcycle manufacturer through a crucial turnaround. Hear how Keith was successful in getting the company back in gear and why values should drive everything an organization does.
They have to have fire in their belly. If they have that, we can teach them the rest.
We invite you to look again and gain a new perspective from Keith Wandell. For this episode, Resilient achieved a Gold-level award in the podcast category for the 2016 MarCom Awards; these awards recognize outstanding achievement in creative programs.
Alex Dimitrief, general counsel for GE, on divesting, investing, and innovating
We’ve all heard about lessons learned. In this episode of Resilient, Alex Dimitrief, general counsel for GE, explains how companies can put that into action and discusses the benefits of learning, adapting, and adjusting strategy as a continuous process.
Every institution always makes mistakes. It’s what you do with those mistakes that differentiates you.
Paul Raines, GameStop CEO, on getting ahead of disruption
Every company is under some form of disruption—and they know that changes are coming. But the key is to actually do something about it. In this episode, GameStop CEO Paul Raines discusses the company’s diversification strategy with Deloitte Advisory’s Mike Kearney—and why persistence is key.
Great companies operate with a window-and-mirror mentality. When times are good, leaders look out the window and give credit to their team. But the most important thing is to look in that mirror when times are bad.
Jim Moroney, on leading through disruption at the Dallas Morning News
Content consumption has seen major shifts over the past decade. Social media, digital platforms, and even podcasts have disrupted traditional news (read: print) channels. In this episode, we hear from Jim Moroney, publisher and CEO of A.H. Belo, and publisher and CEO of the Dallas Morning News, on the importance of outside perspectives in identifying major industry disruptions.
[You] have to build a strategy to be able to survive and live through a permanent, secular change.
Taking a look back
This episode is a retrospective look at the stories of those leaders who have navigated through risk, disruption and crisis, and emerged stronger. Their resiliency and confidence is captured in the key takeaways from our previous episodes. Whether you’re new to the series or just want to revisit previous conversations, this episode mines the insights.
Deloitte Advisory's Mike Kearney shares his top 10 lessons learned from speaking to this wide range of experienced leaders. Each come from different backgrounds—both personally and professionally—and have led through a diverse array of circumstances. However, the insights and lessons learned from each individual remain universally applicable to successfully leading in the volatile world we live in.
Mandeep Grewal, head of customer experience for United Airlines, on enhancing the customer journey
One small interaction can often make the biggest difference when you’re traveling. Mandeep Grewal, the head of customer experience for United Airlines, shares her perspectives on why service matters and the importance of finding your purpose at work.
If you have the best product and terrible service, that’s not going to work. Even if you have older equipment but deliver phenomenal service, that’s what people will remember.
Mark Riley, Louisiana’s deputy director of disaster recovery, on building a foundation of trust
When natural disaster strikes, how do you effectively lead a community’s recovery efforts? Mark Riley, Louisiana’s deputy director of disaster recovery, discusses the importance of trust, teamwork, and temperament.
Trust is indispensable in our business.
Barry Salzberg, former Deloitte Global CEO, on leading by example
"There’s always room for Jell-O.” But what does that have to do with leadership? We continue our conversation with Barry Salzberg, the former Global CEO of Deloitte, to discuss the importance of mentorship, the traits of successful leaders, and the need for diverse organizations.
I do believe that we need better, more sophisticated, but more sensitively created business leaders in the future. And if I could contribute to that in a way based upon my experiences and thinking, it’s inspiring.
Barry Salzberg, former Deloitte Global CEO, on the upsides of downturns
During the 2008 recession, very few companies were taking big risks. But that’s when Barry Salzberg, the former Global CEO of Deloitte, chose to move forward with two of the largest investments in company history. The first was Deloitte’s multi-million dollar learning facility, Deloitte University. The second was the acquisition of BearingPoint. Barry joined Deloitte Advisory’s Mike Kearney to discuss smart risk taking during a recession.
There are always going to be investable opportunities during a downturn.
Jackie Hourigan Rice, Target chief risk and compliance officer, on creating a smart risk culture
The retail industry is constantly evolving. So why wouldn’t a retailer’s risk function keep pace? Jackie Hourigan Rice, chief risk and compliance officer at Target, discusses the importance of flexibility, alignment, and empathy in developing a risk program that helps the retailer be more resilient—no matter what the future may hold in store.
You need to be flexible. It’s not about the process; it’s the impact.
Daryl Brewster, CEO of CECP, on purpose-driven organizations
Corporate responsibility is no longer a "nice to have." It’s a fundamental part of doing business today. In episode four, we continue our conversation with Daryl Brewster, CEO of the Committee Encouraging Corporate Philanthropy (CECP), who discusses purpose-driven companies and the competitive advantage of giving back.
There’s nothing wrong with making money. But how can you leave the world a better place?
Daryl Brewster, former Krispy Kreme CEO, on saving an iconic brand
In 2003, it was “America’s hottest brand.” But when Daryl Brewster took over as Krispy Kreme’s CEO just three years later, he faced a drastically different reality. Hear how Daryl and his team reduced debt, expanded globally, and restored the company’s tarnished brand.
We were at the edge and the sharks were circling the tank.
Eric Pillmore, former SVP of corporate governance at Tyco, on rebuilding trust after crisis
Most people run away from a fire. Eric Pillmore ran toward one, joining Tyco International just after larceny charges were filed against the CEO and CFO in 2002. As the senior vice president of corporate governance, Eric assisted with the turnaround of the company, including discovering the root causes that led to fraud and larceny, gaining the trust of employees and public investors during the turnaround, and overhauling the corporate governance organization so that such a situation would never happen again.
Make sure you listen to the people who care most about your company—the people who are betting their life savings on it and other investors’ money on it.
Bill Roper, former Verisign CEO, on life in (and out of) crisis
Bill Roper spoke with Deloitte Advisory’s Mike Kearney about stepping into the role of CEO at Verisign in 2007 in the midst of stock option backdating allegations. Faced with addressing short-term issues related to the investigation, Verisign framed the crisis with an eye on the long game as well: helping the company restructure and better position itself for the future.
Nobody chooses a crisis as a change agent. But sometimes a crisis chooses you.
*Resilient: Award-winning podcast
Resilient achieved a Gold-level award in the podcast category of the 2016 MarCom Awards for the episode titled Keith Wandell, former CEO of Harley-Davidson, on value focused leadership. The MarCom Awards recognizes outstanding achievement in creative programs. MarCom, one of the oldest, largest, and most prestigious creative competitions in the world, is sponsored and judged by the Association of Marketing and Communication Professionals (AMCP).
Learn more about Advisory at Deloitte
Deloitte Advisory helps clients manage strategic, financial, operational, technological, and regulatory risk to maximize enterprise value, while our experience in mergers and acquisitions, fraud, litigation, and reorganizations helps clients emerge stronger and more resilient.