Deloitte Risk and Financial Advisory
Practice Leader | Deloitte & Touche LLP
5 Walnut Grove Drive
Rick is the Strategic Risk and Reputation Management practice leader for strategy and research within LRA by Deloitte in Deloitte & Touche LLP. He serves as a customer experience and brand operations advisor to large, global entities, and his projects involve brand standards development, customer experience assessments, market research studies, and quality program design. He has directed engagements for more than 70 brands, in more than 140 countries, and is considered a leading authority on quality assurance in the hotel industry.