Perspectives
Delivering on your brand promise
Make or break
Three key initiatives—measuring, monitoring, and training and engaging—can help your organization execute on its brand promise and protect it from harm.
People
Rick Reilly
Deloitte Risk and Financial Advisory
Practice Leader | Deloitte & Touche LLP
Rick is the Risk Intelligence practice leader for strategy and research within LRA, a Deloitte business in Deloitte & Touche LLP. He serves as a customer experience and brand operations advisor to large, global entities, and his projects involve brand standards development, customer experience assessments, market research studies, and quality program design. He has directed engagements for more than 70 brands, in more than 140 countries, and is considered a leading authority on quality assurance in the hotel industry.