Converge CONSUMER™
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Shaping and delivering the future in consumer markets
We deliver flexible and demonstrated solutions that are driven by technology, supercharged by human insights, and engineered to help you make quick data-driven decisions based on consumer behavior insights.
Consumer data is everywhere. The insights and what you do with them is what matters.
In a market shaped by the pressure to anticipate consumer behavior, knowing how and when to use data, analytics, and automation is critical to gaining insights on where your customers are going before anyone else.
That’s why we created ConvergeCONSUMER™.
We combine harmonized and proprietary consumer data sets with next-generation technology platforms, apply artificial intelligence and machine learning focused on consumer demand prediction, and leverage decades of experience in the consumer sector. We drive value for your business by optimizing those decisions and actions at a level of granularity only made possible with today’s data and technology.
ConvergePROSPERITY™ BankingSuite
Developed specifically for banks with up to $100 billion in assets, the ConvergePROSPERITY BankingSuite helps your business rapidly design, plan, provision, and deploy personalized products and services ahead of customer expectations, deliver data and new insights to customers to help improve money management, and scale to increase revenue and grow market share.
Our solutions
Consumer signals
Most retailers and consumer products companies have a partial view of their customers’ spending and other behaviors. Even when data is abundant, they often struggle to turn data into sales growth. We blend our harmonized, third-party, and propriety data sets with your data to give you clear market signals.
Future-demand prediction
Our proprietary AI-powered technology enables you to enhance your segment-based demand forecasts, optimize inventory planning, reduce lost revenue due to out-of-stock scenarios, and bring greater precision to every decision.
Optimal decision-making
We provide local- and user-based insights to help your business offer the right products at the right price, time, and place—with all the cost efficiencies of an enterprisewide solution.
Personalized and localized experiences
We combine market insights and predictive modeling to help refine your target customers into smaller segments and drive more profitable and purposeful engagement. This builds trust and loyalty, puts a premium on responsible and equitable outreach, and delivers highly personalized experiences customers expect.
Perspectives to guide your journey
The ConvergeCONSUMER difference
Our mission isn’t to overwhelm you with data—it’s to help you gain insights on consumer behavior and then act on it. Our solutions are designed to get your business where it needs to be—faster and with more confidence. And as a trusted partner, we’re with you every step of the journey to help you anticipate, accelerate, and mobilize—so you can give your customers what they want, when they want it.
Select from these possible outcomes:
We’ll help you improve your understanding of consumer purchase patterns and other behavioral data to localize and personalize pricing, promotions, and markdowns.
Your inventory and merchandising strategies will be laser-focused on establishing the right product at the right price at the right time, through proactive positioning in the appropriate channel for each customer.
Our enhanced demand projections will enable you to minimize the time between identified customer needs and order delivery.
Select from these possible outcomes:
Insights-based optimization
We’ll help you improve your understanding of consumer purchase patterns and other behavioral data to localize and personalize pricing, promotions, and markdowns.
Automated assortment at scale
Your inventory and merchandising strategies will be laser-focused on establishing the right product at the right price at the right time, through proactive positioning in the appropriate channel for each customer.
Accelerated speed to shelf
Our enhanced demand projections will enable you to minimize the time between identified customer needs and order delivery.
Tailored online shopping
Your website and app platforms will deliver predictive and personalized shopping insights and trusted loyalty experiences to customer micro-segments.
Personalized loyalty actions
Comprehensive customer insights and analytics, fueled by an ecosystem of consumer data to understand the full demand equation, will drive personalized engagement actions through autonomous campaign planning, content and messaging management, customer acquisition, and loyalty programs.
Insights-based optimization
We’ll help you improve your understanding of consumer purchase patterns and other behavioral data to localize and personalize pricing, promotions, and markdowns.
Automated assortment at scale
Your inventory and merchandising strategies will be laser-focused on establishing the right product at the right price at the right time, through proactive positioning in the appropriate channel for each customer.
Accelerated speed to shelf
Our enhanced demand projections will enable you to minimize the time between identified customer needs and order delivery.
Tailored online shopping
Your website and app platforms will deliver predictive and personalized shopping insights and trusted loyalty experiences to customer micro-segments.
Personalized loyalty actions
Comprehensive customer insights and analytics, fueled by an ecosystem of consumer data to understand the full demand equation, will drive personalized engagement actions through autonomous campaign planning, content and messaging management, customer acquisition, and loyalty programs.
01
Ed Johnson
Consumer Portfolio Leader, ConvergeCONSUMER
Principal, Deloitte Consulting LLP
edwjohnson@deloitte.com
02
Ben Stiller
Consumer Portfolio Leader, ConvergeCONSUMER
Principal, Deloitte Consulting LLP
bstiller@deloitte.com
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Jeff Simpson
Consumer Portfolio Leader, ConvergeCONSUMER
Principal, Deloitte Consulting LLP
jesimpson@deloitte.com
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