Banking and capital markets
Build the future of banking with trusted financial services solutions, insights, and analysis
Bank on a prosperous future
A new generation of empowered customers, disruptive technology, converging industries, and increased competition are transforming the banking and capital markets sector like never before. To compete, many banks are realizing they need to do more than just keep up. They are striving to lead the way.
Deloitte is committed to being the professional services provider of choice for banking and capital markets organizations as they shape a more human-centered future. Through a distinct combination of trust, innovation, and broad multidisciplinary capabilities, we help clients invest in the future of their businesses; deliver more purposeful, connected customer experiences; and bank on a more prosperous future.
Explore our latest banking and capital markets insights
Who we serve
Retail banking >
Retail banking >
Wealth management >
Wealth management >
Payments >
Payments >
Corporate and investment banking >
Corporate and investment banking >
Transaction banking >
Transaction banking >
Market infrastructure >
Market infrastructure >
Retail banking >
The US retail banking sector has been transforming at a fast pace, and the COVID-19 pandemic has only accelerated this transformation. With a depressed macroenvironment and shifting consumer expectations toward advice-driven digital solutions, banks could have an opportunity to transform their go-to-market propositions and front-to-back-office enabling capabilities. Deloitte can bring the right professionals, services, and solutions to help retail banks address their biggest challenges and help organizations stay ahead of market disruptions. Learn more >
Retail banking leaders:
- Kristin Korzekwa, Consulting
- Tom Nicolosi, Risk and Financial Advisory
- Steve Chapman, Tax
- Chris Smith, Audit & Assurance
Wealth management >
The pandemic has accelerated the digital transformation of wealth management platforms across the industry. Now, the sector is bracing for a recession. This creates only more urgency for wealth managers to continue the transformation to hold on to clients and advisers with compelling experiences, products, and services and to lower costs to serve them at the same time. With more than 300 professionals serving wealth managers in the United States—across audit and assurance, consulting, risk and financial advisory, and tax services—Deloitte helps design, execute, and accelerate their transformation across their front-, middle-, and back-office capabilities. Learn more >
Wealth management leaders:
- Gauthier Vincent, Consulting
- Karl Ehrsam, Risk and Financial Advisory
- Julia Cloud, Tax
- Beth Goldstein, Audit & Assurance
Payments >
As the payments industry continues to evolve, opportunities for collaboration, innovation, and resiliency can help your organization continue to adapt. With professionals across consulting, tax, risk and financial advisory, and audit and assurance, Deloitte’s payments practice offers end-to-end capabilities that can help organizations provide the payments products, services, and experiences and develop the trust that is fundamentally important to the evolving expectations of their customers. Deloitte serves clients across the entire payment ecosystem—from issuing banks and merchants to fintech and payment platforms. Learn more >
Payments leaders:
- Zach Aron, Consulting
- Jade Shopp, Risk and Financial Advisory
- Mike Reichert, Tax
- Jack Gocke, Audit & Assurance
Corporate and investment banking >
In the face of increasing competition from banks and non-banks, cost pressures, and proliferating product environments, many banks today are rapidly evolving their operating model. In particular, many banks are exploring the need for a quick and efficient way to respond to constantly changing market conditions.
Challenged with legacy technology and data quality issues, many banks are investing in newer technologies as a tool to help gain competitive advantage and facilitate operational and regulatory change. Learn more >
Corporate and investment banking leaders:
- Sri Gopalakrishnan, Consulting
- Sachin Sondhi, Consulting
- Tim Partridge, Consulting
- Irena Gecas-McCarthy, Regulatory, Risk & Financial Advisory
- Aaron Turenshine, Tax
- Alex Lakhanpal, Audit & Assurance
Transaction banking >
In an increasingly digital environment, many transaction banks are in the midst of modernizing legacy products, services, and platforms while their clients straddle needing legacy products as well as becoming increasingly global and requiring next-generation payables, receivables, and liquidity management services.
With our broad experience and knowledge, Deloitte brings a broad set of solutions that can help transaction banks address challenges and opportunities. These include front-to-back-office offerings in client onboarding, channels, payments modernization, and data analytics, as well as risk, governance, and much more. Learn more >
Transaction banking leaders:
- Michelle Gauchat, Consulting
- Nitish Idnani, Risk and Financial Advisory
- Jason Marmo, Tax
Market infrastructure >
The securities exchange industry is being transformed by business challenges, strategic choices, and the new possibilities that emerging technologies offer. And many exchanges are amid a digital transformation journey to reshape business models, redefine customer experiences, and strengthen compliance.
That’s where Deloitte comes in. Our experienced professionals can assist financial market utilities, including exchanges, central clearing houses, trade repositories, depositories, and related infrastructure utilities, to help them address their biggest challenges. Our technical resiliency services offer the breadth, depth, and insight to help your organization become more trustworthy, resilient, and secure. Learn more >
Market infrastructure leaders:
- Sachin Sondhi, Consulting
- Bob Walley, Risk and Financial Advisory
- Bradley Niedzielski, Audit & Assurance
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How we can help
FILTERS All
Cost transformation
Increasing efficiencies that align with strategic initiatives
Cost transformation
Organizations are facing increased pressure to identify and implement cost savings as quickly as possible while continuing to meet heightened regulatory expectations. Don’t just focus on reducing costs—Deloitte can help you transform the way work is done, including:
- Cost management to reduce operating costs and improve transparency across dimensions.
- Cost transformation to achieve efficiency gains via technology, process, and people transformations.
- Cost recovery to recover third-party overcharge and reduce ongoing leakage (external spend).
Related content:
Enterprise information and cost reduction survey
The cost transformation imperative in banking and capital
markets
Strategy - Cost transformation leaders:
- James Baker, Consulting
- Nadia Orawski, Consulting
- Malik Dzirlo, Risk and Financial Advisory
- Jonathan Prejean, Audit & Assurance
Data and analytics
Empowering businesses with real-time insights
Data and analytics
Data and analytics continue to underpin both offensive and defensive strategies at financial institutions—spanning across customer-centricity and infrastructure modernization and establishing trusted data while remaining compliant with risk and regulatory priorities. As organizations are moving toward adoption of advanced technologies and analytical capabilities, Deloitte can help you come up with a game plan to address your needs and opportunities.
Our offerings:
- Data and analytics modernization
- Finance, risk, and regulatory data and analytics services
- Customer data and analytics
- Chief data office services
- Data privacy and security
Related content:
Data and analytics leaders:
- Parth Patwari, Consulting
- Shailender Sidhu, Consulting
- Bala Balachander, Risk and Financial Advisory
- Nicole Luft, Audit & Assurance
- David Landers, Tax
Mergers and acquisitions
Guiding organizations through the M&A life cycle
Mergers and acquisitions
Acquisitions can be a strategic lever for achieving growth and innovation objectives, while regularly assessing product and capabilities portfolios and divesting underperforming assets is (or should be) standard operating procedure for banks and capital markets organizations. Deloitte is a one-stop shop for guidance throughout the deal life cycle, with services ranging from M&A strategy and due diligence to post-close transition, delivering these services through a risk-intelligent, integrated approach alongside the unique combination of skills your deal requires.
Our offerings:
- M&A strategy
- Due diligence
- Transaction execution
- Pre-close integration/separation planning and execution
- Post-close integration/divestiture and transformation
- IPO readiness
Related content:
2023 banking and capital markets M&A outlook
M&A leaders:
- Liz Fennessey, Consulting
- Matt Hutton, M&A Transaction Services
- Jason Langan, M&A Transaction Services
- Ryan Miller, Risk and Financial Advisory
- Richard Rosenthal, Risk and Financial Advisory
- Charlie Simulis, Tax
- Alex Lakhanpal, Audit & Assurance
Finance transformation
Keeping up with CFOs’ biggest priorities
Finance transformation
Technology is accelerating the evolution of finance from providing insight to foresight. Learn how Deloitte can help you rethink how to address traditional and emerging issues.
Our offerings:
- Strategy
- Process and service delivery transformation
- Risk and controls
- Technology platforms
- Data and analytics
- Talent and organizational transformation
- Reporting and visualization
Related content:
Case studies on digital transformation in the finance function
Finance Transformation leaders:
- Nick Grewal, Consulting
- Wallace Nuttycombe, Risk and Financial Advisory
- Art Kulans, Risk and Financial Advisory
- Frank Salerno, Tax
- Brad Niedzielski, Audit & Assurance
Business and entity transformation
Capitalizing on new opportunities
Business and entity transformation
In today’s dynamic business and regulatory environment, financial services firms (including banks and nonbanks that offer banking products and services) are exploring new options to achieve their business objectives, including licenses, new entity setup, legal entity optimization, and product launch opportunities (e.g., new platform launch, digital assets). Through combined breadth of knowledge and experience, as well as a suite of industry-tested tools, platforms, and accelerators, Deloitte can help by guiding you through your strategic needs, from developing a business model strategy to implementing new technologies, designing the target-state operating model and technology architecture, navigating regulatory nuances, and implementation of the technology to support it.
Our offerings:
- Entity and license setup (de novo and M&A)
- Digital banking technologies and platform implementation
- Product launch (e.g., digital assets)
- Legal entity and booking model optimization
Related Content:
Strategies
for navigating business model and regulatory complexities in financial services
Business and entity transformation leaders:
- Steve Hillas, Consulting
- Richard Rosenthal, Risk and Financial Advisory
- Robert Plunkett, Tax
Customer and marketing
Creating compelling digital customer experiences
Customer and marketing
With consumer demand for increasingly digital, seamless, and tailored experiences on the rise, it’s important that financial institutions keep the customer at the core while modernizing to help long-term growth. Deloitte’s suite of capabilities focuses on helping to strengthen our clients’ connection to their customers in the moments that matter.
Our offerings:
- Customer operations
- App modernization
- Cybersecurity
- Sales and service transformation
- Intelligent automation
- Cloud-native development and engineering
- Digital experience
Customer and marketing leaders:
- Ryan Alderman, Consulting
- Gina Primeaux, Risk and Financial Advisory
- Chris Smith, Audit & Assurance
Tech, ops, and cyber
Driving growth and differentiation while managing risk
Technology, operations, and cyber
Banks must be able to efficiently respond to increasing customer demands to deliver new experiences and digital products while remaining resilient. Deloitte can help you innovate and create a next-generation architecture to elevate customer and employee experiences, leveraging modern digital and core technologies to increase agility and flexibility for your strategic growth objectives and evolving regulatory demands. Through a differentiated set of integrated offerings, Deloitte helps banking clients reimagine how they do business using the power of cloud to accelerate their digital transformation journey and manage and respond to the growing cyberthreat landscape.
Our offerings:
- Tech-powered business transformation
- Cloud workforce, operations, and model development, including vertical cloud-based implementation
- Cloud risk, security, and controls
- Cloud machine learning
- Cloud-native development
- App modernization and migration
- ERP on cloud: SAP and Oracle
Related content:
Regional banking technology and cloud adoption
Modernizing legacy systems in banking
A look at super-apps in the US
Technology, operations, and cyber leaders:
- Chris Thomas, Consulting
- Dilip Krishna, Risk and Financial Advisory
- Kirin Nagaraj, Risk and Financial Advisory
- Frank Salerno, Tax
Audit and assurance
Reinventing the standard of what’s possible
Audit and assurance
In an increasingly complex business environment, Deloitte can deliver the audit and assurance services that clients in the banking and capital markets sector need to keep pace with accelerating change. From accounting and reporting to control services, financial statement audits, and advisory services such as finance transformation and environmental, social, and governance (ESG) strategy—Deloitte provides experienced professionals and innovative technology to meet audit and assurance challenges specific to banking and capital markets. Our clients benefit from locally focused service that also draws from considerable national and global resources and industry expertise to meet fast-moving, industry-specific requirements.
Our offerings:
Audit
& Assurance services for the financial services industry
Related content:
Revenue
recognition standard in the payments industry
Audit and assurance leaders:
- Lou Romeo, US Banking Audit and Assurance Leader
- Larry Rosenberg, US Capital Markets Audit and Assurance Leader
Regulatory compliance and legal support services
Taking the complexity out of enterprise compliance
Regulatory compliance and legal support services
Regardless of your most urgent need, our paradigm is vigilance: helping clients enhance their risk and compliance operations across first and second lines of defense, including conduct risk and surveillance. Deloitte’s regulatory and legal services are dedicated to helping organizations in their efforts to achieve regulatory and legal compliance and transform their departments to add greater value to the business. Our in-depth experience takes the complexity out of enterprise compliance. And Deloitte combines highly specialized skills in discovery and data management, corporate investigations, anti-money laundering, Foreign Corrupt Practices Act, and anti-fraud with financial acumen and advanced analytics to produce transformative insights.
Our offerings:
- Compliance and operational risk
- Risk data and regulatory
- Discovery data and management
- Forensic and financial crime
Related content:
2023 Banking Regulatory Outlook
2023 Capital Markets Regulatory Outlook
Navigating regulatory approval for bank mergers
Regulatory compliance and legal support services leaders:
- Garrett O’Brien,US Banking & Capital Markets Risk and Financial Advisory Leader
- Irena Gecas-McCarthy, US Financial Services Industry Center for Regulatory Strategy Leader
Tax
Connecting the critical pieces for tax transformation
Tax
There isn’t a one-size-fits-all approach when it comes to tax operating models. Digitization of tax, sustainability measures, workforce mobility, and other ambiguities on the tax landscape are fundamentally shifting how the tax function operates. Deloitte connects you to deeply skilled professionals, capabilities, technology, and innovative ideas to get tax work done accurately, efficiently, and on time. As you navigate your changing role, our experts can help you lead your business through complexity with confidence.
Our Offerings:
- Tax compliance and reporting
- Tax technology consulting
- Tax advisory
- Mobility and payroll
- Workforce, technology, and analytics
- Reward, employment tax, and equity compensation plans
Related Content:
Tax Services for the Banking and Securities Industry
Tax leader:
Kenneth
Schulhof, US Banking & Capital Markets Tax Leader
Human capital
Making sense of the human side of business
Human capital
Today’s business challenges often present a new wave of HR, talent, and organization priorities. Our Human Capital practice can help you design and execute critical programs—from business-driven HR to innovative talent programs.
Our services:
HR Transformation: Deloitte’s HR Transformation services can help drive business value through strategy, the cloud, employee engagement tools, advanced workforce planning, and analytics.
Workforce Transformation: Our Workforce Transformation services can help you reimagine your talent management strategies across leadership, learning, rewards, inclusion, performance management, career mobility, and talent acquisition.
Human Capital as a Service: Human Capital as a Service can help HR leaders to not only drive organizational performance but also sustain it, through our in-depth insights, access to leading specialists, and subscription-based software.
Organization Transformation: Our Organization Transformation services can help you bring these key success factors together under a unified strategy, harnessing change and data across the enterprise to proactively manage risk, support growth, and improve operational efficiency.
Related content:
Human Capital
Workforce and workplace strategies
Human capital leader
Steven Hatfield,
Consulting
Audit and assurance
Reinventing the standard of what’s possible
Data and analytics
Empowering businesses with real-time insights
Finance transformation
Keeping up with CFOs’ biggest priorities
Human capital
Making sense of the human side of business
Tax
Connecting the critical pieces for tax transformation
Tech, ops, and cyber
Driving growth and differentiation while managing risk
Stories of purpose and lasting impact
A curated collection of narratives that bring to life the many ways the Banking and Capital Markets practice has helped clients unstick complex problems, create meaningful progress and advantage, and deliver value in the midst of adversity.
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