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Jackie Hourigan Rice: Resilient podcast

Creating a smart risk culture

The retail industry is constantly evolving. So why wouldn’t a retailer’s risk function keep pace? Jackie Hourigan Rice, chief risk and compliance officer at Target, discusses the importance of flexibility, alignment, and empathy in developing a risk program that helps the retailer be more resilient—no matter what the future may hold in store.

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Jackie Hourigan Rice, Target chief risk and compliance officer, on creating a smart risk culture

​Jackie Hourigan Rice joined Target in 2014 as the company’s first chief risk and compliance officer. From day one, she’s been focused on creating a dynamic, innovative, and forward-looking risk program that continually reinvents itself. She sat down with Deloitte Risk and Financial Advisory’s Mike Kearney to discuss the importance of flexibility when developing a risk-centered culture.

You need to be flexible. It’s not about the process; it’s the impact.

What are the three key missions for her team?

  • Evolve. Continually innovate the program.
  • Align. Collaborate with other risk groups.
  • Empathize. Understand and support the business.

Listen to the full episode to learn more about the key features of successful risk programs, how companies can prepare for potential crises, and what makes a resilient leader.

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Resilient is an award-winning podcast series that features authentic, engaging, and thought-provoking conversations with leaders. Hear interviews and personal stories about how CEOs, senior executives, government officials, board members, and people outside of the business world embrace complexity to lead, navigate, and disrupt to accelerate performance. And discover what they learned about resilience amid risk, crisis, and disruption.

For more in the series, visit the Resilient Podcast library page.

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