Capital H archive
Where performance meets purpose
When is it right for companies to take a public stand on social issues? We explore what it means to be a social enterprise, one whose mission combines revenue growth and profit-making with respect and support for a broader community of stakeholders.Continue reading...
From workforce to driving force
We see the changes organizations are making to adapt to external pressures as they transition to social enterprises, but how are they addressing the inevitable shifts that are occurring within their own company culture? When operating as a social enterprise, financial performance and social purpose go hand in hand. And it's not only about what companies do outside their four walls, but also what happens inside. Today we're taking that internal view to explore the role culture plays in the social enterprise. Continue reading...
Learning in the flow of work
It may be time to rethink everything you thought you knew about corporate learning. Companies today are reshaping their learning models to deliver new value to employees and the business, making learning more real-time, on-demand, and embedded in the flow of work.Continue reading...
Being digital
Staying ahead of the digital curve requires new ways of thinking and doing—it’s as much about mindset as it is about the latest technology. And it's more than making incremental improvements: It’s time to think and act big! We’re joined by Dr. Reza Moussavian, senior vice president of the HR division “Digital & Innovation” at Deutsche Telekom, who will tell us how an enterprise-wide digital transformation and adopting a digital mindset has infused innovation throughout the company's culture. Continue reading...
CEO activism
In this episode, we explore the role of CEO activism in the social enterprise. Today, CEOs are taking a public stand—not just for shareholders, but also for employees, customers, the environment, and the communities they serve. Our guest, Nick Aster, founder of TriplePundit, discusses why it's more important than ever for CEOs to take a stand on social responsibility. Continue reading...
From interesting to irresistible
What does it take to attract, retain, and develop top talent in today's highly competitive job market? This episode explores how organizations are going above and beyond traditional employee engagement programs to create “simply irresistible”employee experiences. Continue reading...
Sneak peek at season two of Capital H
Welcome back to Capital H. In season two, we’ll be focusing on a key business imperative from our 2019 Global Human Capital Trends research, which is the need for organizations to reinvent themselves with a human focus. Continue reading...
Reinvent with a human focus
Leading as a social enterprise is not only about an organization’s role in society, but also about how it operates within its own walls, with its own people. Work is an inherently human endeavor, and cultivating this human focus is front and center in social enterprises. Continue reading...
Performance management redefined
Your workforce probably looks very different today than it did 10 years ago. The monolith of full-time, long-term employees is morphing into a dynamic ecosystem of freelancers, contractors, gig workers, and flex-time employees. And this new reality is challenging traditional methods of performance management. Continue reading...
Beyond bias
One bread-and-butter HR function—talent acquisition—has seen an explosion in tech tools designed to help source, recruit, and hire the right people faster. Continue reading...
Unlocking M&A talent value
Mergers and acquisitions come with their fair share of challenges—especially during the integration phase. The promise of new talent pools may seem crystal clear during negotiations, but creating a cohesive organizational culture is not so straightforward in practice. Continue reading...
Building future-ready leaders
From exhaustive and lengthy to simple and nimble. There’s a paradigm shift underfoot in leadership development models. Why? Today’s digital, social enterprises need leaders who are agile, engaged, and connected. Our guest for this episode, Joe Moscola, chief people officer at Northwell, will discuss his experience defining and rolling out a new leadership strategy—from strategy and framework to C-suite collaboration and succession planning. Joe will also share his top three “things to get right” when executing a new leadership philosophy. Continue reading...
Building effective teams: Where do you start?
When you think about collaboration, you probably think about teams. But teamwork may not be a natural thing for individuals. And a successful team-based organization may be easier said than done. Learn how restructuring your approach to collaboration can make teamwork more effective. Continue reading...
Adaptive space
Why are some organizations able to respond and adapt to disruption while others aren’t? How can social networks and teams influence leaders and help an organization become more agile? Learn about the challenges and benefits of social networks within an organization for both leaders and the workforce. Continue reading...
Automation and robots
Is it humans versus machines? Or are the machines simply part of an evolution that will dictate the human skills needed in the workplace? Proactive organizations are rethinking work architecture to maximize the value of both humans and machines by organizing work more effectively. Joining us this episode is Tom Malone, author of Superminds: The Surprising Power of People and Computers Thinking Together. Continue reading...
Military spouse initiative
Organizations are investing in many programs to improve life at work, all focused on improving the day-to-day experience of their workers. While there is much that can be done to improve work/life balance, research shows that the most important factor of all is the work itself: making work meaningful and giving people a sense of belonging, trust, and relationships. Continue reading...
Rewiring recruiting
The best candidate for the job may not be the right candidate for the job. Outdated processes are making it difficult for recruiters to deliver the right talent. Yet some organizations continue to accept these poor results. Jason Dana, author of “The Utter Uselessness of Job Interviews,” joins us to share why he believes recruiters will have to change their processes and mindsets if they want to find the right talent. Continue reading...
A 'centered' approach to leadership succession planning
Change is a part of growth. But there is a paradox when it comes to leadership change as part of a growth strategy. While most organizations know leadership succession planning is important, few do it well. In this week’s episode, Dave Pottruck, former CEO of Charles Schwab, introduces the idea of a “centered” approach to succession planning—what it means and why it works. Continue reading...
Sneak peek at season three of Capital H
Capital H is back for its third season. This season will focus on a topic that’s top of mind for many organizations today: the future of work. Major dimensions of work, like how and where we work, are being affected by accelerating connectivity, new talent models, and the rise of cognitive tools. This season we’ll hear how leaders, including those at Prudential, NewYork-Presbyterian Hospital, and USAA Life Insurance Company, are turning these future of work challenges into opportunities. Continue reading...
Human focused
In today’s world, businesses are valued as much by their interactions and impacts on society as by their financial results. Given this trend, successful organizations are evolving from business enterprises to social enterprises, meaning that they listen to, invest in, and actively manage the trends that are shaping today’s world with a focus on human impact (such as customers, employees and community). Continue reading...
A new frontier for health care
For many organizations, the future of work is already here. New talent models, cognitive tools, and increasing connectivity are challenging leaders across industries to reconsider how jobs are designed and how work gets done. How is NewYork-Presbyterian hospital (NYP) navigating this major change? Dr. Laura Forese, the hospital’s executive vice president and chief operating officer, joins us this week to discuss how NYP is leaning in to the future of work, and how the hospital is adopting new technologies and workforce models that redefine patient care. Continue reading...
A new auditor for a new era
The type of person that pops into your head when you hear the word “auditor” is likely outdated. Today, the hallmark of an effective auditor isn’t an aptitude for reviewing supporting documents for transactions. It is an ability to navigate relationships, think critically, apply professional skepticism, and leverage cutting-edge technologies. Continue reading...
How cognitive tech is influencing the skills of the future
What is the relationship between macro-level labor trends and micro-level skills and workplace trends? How is the world of work being transformed by the rapid increase of cognitive technologies, such as artificial intelligence? These are among the questions we asked this week’s guest, Morgan Frank, a postdoctoral associate at MIT’s Media Lab. Continue reading...
Back to school: Preparing for the future of learning
Learning was rated the top challenge in Deloitte’s 2019 Global Human Capital Trends Report. How are universities aligning their curriculum with the learning needs of the future workforce? How are organizations reinventing their learning and development approach to promote learning in the flow of work? During this week’s episode, we explore these questions and more. Continue reading...
Beyond efficiency: Redefining work to create value
As the future of work continues to evolve, how can leadership orchestrate workforce and technology initiatives to support the organization's long-term strategic goals—while creating value for workers? The answer lies in redesigning jobs today while redefining work for tomorrow. In this special episode, we talk with Jeff Schwartz, Deloitte's US Future of Work leader, about the research we're conducting on this topic with MIT Sloan Management Review. Continue reading...
Sneak peek at season 4
The Capital H podcast is back—with fresh insights on putting humans at the center of work. In season four, our hosts David Mallon and Burt Rea continue their discussions with inspiring executives, thought leaders, and researchers who are at the forefront of change in work, the workforce, and the workplace. Continue reading...
Calm learning: Minimal distraction, maximum performance
You may have heard of “calm technology”—the idea that technology should capture one's attention only in the periphery, with minimal invasive disruptions. But what happens when the concept is applied to learning? In this week’s episode, we look at calm learning through two lenses, the individual and the organizational. Continue reading...
Breaking the burnout cycle with positive interventions
Employee burnout is more than just work stress. Left unchecked, it can impact retention, organizational performance, and personal health and safety. In this week’s episode, we sit down with Elizabeth Linos, Assistant Professor of Public Policy at the Goldman School of Public Policy, University of California Berkeley. Continue reading...
Right vs. wrong: The psychology of trust
ho do you trust? In this episode, we take a closer look the psychology underpinning perceptions and decisions related to trust, morality, and ethics with David Pizarro, Associate Professor of Psychology at Cornell University and Chief Science Officer at BEWorks. Continue reading...
Navigating the now: How HR leaders are responding to COVID-19
As the world grapples with the continued impacts of COVID-19, human capital leaders are at the helm, navigating their organizations through murky waters. As they face uncharted territory, they're banding together—for support, to share stories, and to strengthen their networks. In this episode, we take a closer look at how organizations are responding to the coronavirus, based on the stories our Bersin members are sharing with us, and with each other. Continue reading...
How are CHROs leading the shift from response to recovery?
The COVID-19 pandemic is challenging business leaders around the world to rapidly refocus their workforce priorities and programs. How are leading CHROs responding to the crisis and starting to pivot to a path to recovery? We'll explore shifting focus from crisis response to recovery, re-engaging workers to new ways of working, and balancing immediate and future requirements for when, where, and how works gets done and who does it. Continue reading...
Driving team performance through diversity & inclusion:
Diversity and inclusion (D&I) continues to be a driving force for innovative ideas and team performance in the workplace. Jennifer Chatman, the Paul J. Continue reading...
Introduction & 10 Years of Human Capital Trends
The 2020 Global Human Capital Trends report calls upon organizations to embrace purpose, potential, and perspective—that characterize what it means to fuse people and technology to perform as a social enterprise at work. Continue reading...
Designing work for well-being
Organizations are continuing to realize the link between worker well-being and organizational performance—an overwhelming majority of respondents from the Deloitte 2020 Global Human Capital Trends survey marked well-being as a major priority for their company’s success. Continue reading...
Superteams: Putting AI in the group
Fifty-nine percent of organizations surveyed in our 2020 Human Capital Trends report recognize that redesigning jobs to integrate artificial intelligence (AI) is critical to their future success. But only 7 percent report being ready to address this trend. Continue reading...
Ethics and the future of work: from “could we” to “how should we”The dizzying pace of technological advancement and workforce evolution has created a growing set of ethical challenges. As organizations operationalize the working relationships among humans, teams, and machines, how can they also anticipate and address potential ethical concerns? Continue reading...
Governing workforce strategies: New questions for better resultsNext-generation metrics have become pervasive in professional sports because they ask the right questions about player value. So why not apply that approach to the workforce? Continue reading...
Knowledge management: Creating context for a connected worldKnowledge creation and curation are key competitive differentiators. Today’s digital, hyperconnected era—with so many advanced technologies, new ways of working, and collaborative tools—presents new opportunities and challenges around knowledge management. Continue reading...
Continue reading...Knowledge management: Creating context for a connected worldKnowledge creation and curation are key competitive differentiators. Today’s digital, hyperconnected era—with so many advanced technologies, new ways of working, and collaborative tools—presents new opportunities and challenges around knowledge management. Continue reading...
Beyond reskilling: Investing in resilience for uncertain futuresReskilling is a frequently discussed topic in human capital circles, but as our 2020 Human Capital Trends report indicates, reskilling alone may not be a sufficient path forward. Continue reading...
Sneak peek at Season 6
Looking back on 2020, almost everything about the employee experience has changed. From furloughs to remote work, today’s employees must navigate a constantly changing environment while simultaneously prioritizing their own health and safety. Continue reading...
The evolution of transformation
Join us for this episode of Capital H as we explore how organizations can build resilience to help preempt the need for transformations. Continue reading...
Cultivating resilience through a growth mindset
Do you believe that human characteristics like intelligence and personality can grow over time? If you do, you hold what is called a growth mindset. Continue reading...
Building a resilient workforce through opportunity
In response to unrelenting disruption caused by both technology advances and the COVID-19 pandemic, many leaders are rethinking how they value and invest in their workforces. Continue reading...
Resilience in the face of uncertainty
The global pandemic has dramatically changed the flow of work and likely expedited workplace shifts that were already primed to occur. As organizations continue to start to reopen offices and have employees return to work, there are many experience and safety elements to consider. Continue reading...
The future of work in a postpandemic world
The future of learning demands a delicate balance between adopting the flexible nature of remote, technological learning and in-person experiential learning. Georgetown’s MBA programs strive to make their students lifelong learners to prepare for the future. Continue reading...
Beyond reskilling
COVID-19 pushed organizations to challenge their workers to expand their roles to anything that needed to be done, and workers were able to rise to the challenge. In this episode, we’ll hear from Barbry McGann, executive director of the office of CHRO Solution Marketing at Workday, about how she has seen organizations and workers increase the ability to adapt and reskill. Continue reading...
Superteams
In 2020, organizations doubled down on their workforce models as a survival strategy. Now, leaders are looking to shift from surviving to thriving and can use lessons learned to construct “superteams” that pair people with technology to rearchitect work in more human ways. Continue reading...
Leading the shift from survive to thrive
In 2020, COVID-19 forced organizations to enact radically new ways of working and operating, and we discovered that having a plan to deal with the unexpected isn’t all organizations need for the future: more mission-critical is a fundamental mindset shift from surviving to thriving. Continue reading...
Sneak peek at Season 7
In Season 7 of Capital H, we dive deeper into our 2021 Global Human Capital Trends report to further explore how organizations can bring out the human strengths that make organizational thriving possible. Continue reading...
Knowledge dimensions
In this episode, host Burt Rea is joined by eGain’s Ashu Roy, Dell’s Bruce Sanchez, and Deloitte’s Steve Lancaster-Hall to explore organizations’ knowledge management challenges from three perspectives. The conversation explores why knowledge management implementations often fail, and how taking a human-centered, business solution architect approach could be the answer. Continue reading...
The Great Reimagination in Human Capital: Part 2
How will organizational leaders prepare for the next horizon and start to completely reimagine work, the workforce, and the workplace? In this episode, Michael Stephan, Deloitte’s US Human Capital Leader, is joined by Cynthia Bowman, Chief Diversity and Inclusion and Talent Acquisition Officer at Bank of America. This discussion will focus on what’s ahead for 2022 and beyond for HR and human capital leaders—specifically, the importance of doubling down on the social enterprise and DEI efforts. Continue reading...
Workforce experience by design
The future of learning demands a delicate balance between adopting the flexible nature of remote, technological learning and in-person experiential learning. Georgetown’s MBA programs strive to make their students lifelong learners to prepare for the future. By placing the worker at the center and designing experiences that resonate with the workforce, organizations can win in the market for talent. Join Deloitte’s Colleen Bordeaux and Courtney Sherman with guest Ramondy Thermidor from Memorial Sloan Kettering Cancer Center for a discussion on how leaders can use human-centered design thinking. Continue reading...
The Great Resignation: On the horizon today
Our latest two-part podcast series focuses on answering one question: How can organizations shift from the Great Resignation to the Great Reimagination? In part 1, hear Deloitte’s David Mallon, Jonathan Pearce, and Nic Scoble-Williams discuss what’s on the horizon today for HR and Human Capital leaders. Continue reading...
The Skills-Based Organization
The past 18 months have made it clear that talent strategies should reflect what the future will hold rather than what has worked in the past. Introducing: the “skills-based organization,” or SBO for short. This organizational form places skills and human capabilities at the heart of talent strategies, creating a new operating model for work and the workforce. Join Michael Griffiths, Julie Dervin, and John Boudreau to learn more. Continue reading...
Digital Workplace: A Market Evolution and Vendor Perspective
Today, there is a multitude of software solutions to accommodate the new hybrid workforce model. It is a crowded, and growing marketplace; in fact, there are over 1,400 vendors offering solution in this space. In this episode, we discuss the Digital Workplace in the context of the vendor landscape. Continue reading...
The Digital Workplace Journey
Today, there is a multitude of software solutions to accommodate the new hybrid workforce model. It is a crowded, and growing marketplace; in fact, there are over 1,400 vendors offering solution in this space. In this episode, we discuss the Digital Workplace in the context of the vendor landscape. Continue reading...
2021 Global Human Capital Trends Special Report: Part 2
Pandemic and societal pressures accelerated the worker-employer relationship’s evolution beyond anyone’s anticipation. How might it further evolve amid the uncertainties of a disrupted world? In this episode, Capital H co-hosts Burt Rea and David Mallon reflect on part 1 and dive deeper into the report. Continue reading...
2021 Global Human Capital Trends Special Report: Part 1
Pandemic and societal pressures accelerated the worker-employer relationship’s evolution beyond anyone’s anticipation. How might it further evolve amid the uncertainties of a disrupted world? In this episode, we discuss how employers can prepare for multiple futures of the evolving employer-worker relationship. Continue reading...
The journey to 2030: Choosing the human agenda
In this episode, Deloitte’s Yves Van Durme and Gloat’s Jeff Schwartz discuss Deloitte’s recently released report, The journey to 2030: Choosing the human agenda. We dive into the seven business and societal shifts reshaping organizations in a disruptive decade. Continue reading...
People management and the new world of work
In this episode, host David Mallon is joined by Visier's Andrea Derler and Deloitte's Eric Bokelberg to discuss using data to make better decisions in today's world of work. Continue reading...
Navigating talent challenges of today while building a profession for tomorrow
In this episode, host Burt Rea interviews Deloitte’s Lara Abrash and Steve Kimble on evolving talent models to meet the needs of the workforce of today and in the future before diving deeper into the creation and launch of Deloitte’s MADE Commitment. Continue reading...
People analytics strategy: Building the foundation
In part 1 of our three-part series with One Model, host David Mallon, Deloitte’s Bill Docherty, and guest Nicholas Garbis lay the groundwork for creating an effective people analytics strategy. Continue reading...
People analytics execution: Building the capability
In part 2 of our three-part series, host David Mallon, Deloitte’s Bill Docherty and guest Nicholas Garbis discuss what organizations can do to turn their people analytics vision into a reality. Continue reading...
People analytics operations: Planning for long-term success
In part 3 of our three-part series with One Model, host David Mallon, Deloitte’s Bill Docherty, and guest Nicholas Garbis discuss best practices for long-term success in organizations’ people analytics journeys. Continue reading...
New fundamentals for a boundaryless world
Explore the fundamentals needed to trek across a boundaryless world in this part 1 of the four-part 2023 Global Human Capital Trends in Action series. Continue reading...
Framing the challenge: Think like a researcher
Discover how to frame challenges and think like a researcher in part 2 of the four-part 2023 Global Human Capital Trends in Action series. Continue reading...
Charting a new path: Cocreate the relationship
Discover how to chart a new path and cocreate relationships in part 3 of the four-part 2023 Global Human Capital Trends in Action series. Continue reading...
Designing for impact: Prioritize human outcomes
Learn how organizations and workers can best prioritize human outcomes in part 4 of the four-part 2023 Global Human Capital Trends in Action series. Continue reading...
Quantified organization: Skills intelligence
Discover how skills intelligence can help organizations become skills-based in part 1 of our two-part series on the quantified organization. Continue reading...
Finding the signal in the noise with people analytics
Deloitte and SAP discuss people analytics and how to maximize tech investments by using data for strategic work, workforce, and workplace decisions. Continue reading...
When people thrive, business thrives
In this episode on centering workers and human value as the focal point of an organization’s activities, join host David Mallon, Deloitte’s Sue Cantrell, and Eightfold.ai’s Jason Ceratto on why organizations must work to create value for the people around them for sustainability—followed by a Deloitte roundtable discussion with David Mallon, Jason Flynn, and Alex Younossi. Continue reading...
Beyond productivity: Rethinking performance metrics
In this episode, host David Mallon, Deloitte’s Sue Cantrell, and WalkMe’s Travis Dion discuss moving beyond traditional employee productivity metrics as human performance takes center stage—followed by a Deloitte roundtable discussion featuring David Mallon, Sue Cantrell, Julie Duda, and Diane Sinti. Continue reading...
When people thrive, business thrives, Part 2
In this episode further exploring human sustainability, host David Mallon, Deloitte’s Jason Flynn and Cuervo’s Gabriel Sander Muñez discuss achieving sustainability through a human deal framework. Learn about the importance of creating value for and caring for employees, various human-centric challenges, and more. Continue reading...
The transparency paradox
In this episode, discover how organizations can successfully use transparency to build trust, rather than hinder it. Join Deloitte’s Jason Flynn, Orgvue’s Mike Bobek and M&T Bank’s Calder Flynn for insights on building and sustaining trust in the workplace—along with a roundtable featuring Deloitte’s David Mallon, Jason Flynn and Nicole Scoble-Williams. Continue reading...
Digital playgrounds for human performance
Discover how digital play and innovation can drive human performance in this episode with Deloitte’s David Mallon, Lauren Kirby and Dany Rifkin. Continue reading...
Navigating the HR technology landscape
In this first episode of the Capital H podcast’s HR Market Insights series, join Deloitte’s Kyle Forrest, Franz Gilbert and Matthew Shannon as they explore key trends and innovations across the HR technology landscape. Continue reading...
One size does not fit all
In this episode, explore how microcultures in the workplace can help organizations stand out with major impacts on talent attraction and retention. Join Deloitte’s Jason Flynn and Google Cloud’s Tracey Arnish as they discuss harnessing microcultures to meet the needs of local teams while aligning to organizationwide values. Continue reading...
The future of HR services
In this episode, host Kyle Forrest and Deloitte’s US Human Capital HR Transformation leader Chetan Jain delve into the latest trends, challenges, and innovations shaping today’ HR services landscape—drawing insights from the recent Gartner ReimagineHR Conference in Orlando, Florida. Continue reading...
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